Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Alfonsus Sofyan

Alfonsus Sofyan

Sales, Operation And Business Development Enthusiast
Jakarta

Summary

Seasoned Professional with 15 Years of experience in Sales, Operations, and Business Development | Proven Track Record of Driving Growth and Operational Excellence

Overview

16
16
years of professional experience
10
10
Certifications

Work History

Business Development Manager

Lamudi Indonesia
02.2023 - 07.2024
  • Supported business development efforts by conducting market research and identifying potential clients to enhance outreach strategies.
  • Monitored competitor activities and market trends to identify opportunities for growth and inform strategic decision-making processes.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with clients such as Century21 & RE/MAX Indonesia in portal integration between their portal with Lamudi's portal.
  • Collaborated with cross-functional teams to gather insights and feedback, ensuring alignment of business development initiatives with overall company goals.
  • Maintained an organized database of leads and client interactions using CRM software (Sales Force), ensuring timely follow-ups and relationship management.
  • Participated in networking events and industry conferences such as AREBI (Asosiasi Real Estate Broker Indonesia) to promote brand awareness and establish connections with key stakeholders.

Regional Dealer Franchise Manager (West Indonesia)

OLX Autos Indonesia
06.2021 - 02.2023
  • Managed franchise operations in West Indonesia (Jakarta, Bandung, Cirebon) to ensure compliance with company standards and policies, enhancing overall operational efficiency.
  • Assisted in recruiting, hiring and training of team members.
  • Established performance metrics, monitoring progress towards achieving key goals.
  • Developed training programs for new franchisees, focusing on best practices in customer service and operational procedures.
  • Analyzed franchise performance data to identify trends, providing actionable insights that supported strategic decision-making.
  • Coordinated regular performance reviews and audits to assess franchisee adherence to quality and branding guidelines.
  • Increased franchise sales by developing and implementing effective marketing strategies.
  • Cultivated strong relationships with dealer franchise owners, offering ongoing support and resources to foster growth and profitability.
  • Facilitated communication between corporate headquarters and franchises, ensuring alignment on marketing initiatives and promotions.
  • Identified new market opportunities to expand OLX Autos's presence and reach.

Area Manager

OLX Autos Indonesia
09.2019 - 06.2021
  • Oversaw daily sell-in operations across multiple locations (JaBoDeTaBek), ensuring compliance with company policies and local regulations.
  • Developed and implemented training programs for new staff, enhancing team performance and service quality.
  • Managed scheduling of shifts for staff, optimizing labor resources to meet fluctuating business demands while maintaining service standards.
  • Conducted regular performance evaluations of team members, providing constructive feedback to foster professional growth and accountability.
  • Collaborated with cross-functional teams to identify process improvements, resulting in streamlined operations and reduced operational costs.
  • Ensured adherence to safety protocols and health regulations during Covid-19 period, conducting audits to maintain high standards of cleanliness and food safety practices.
  • Established effective communication channels between management and staff, facilitating a collaborative work environment that addressed concerns promptly.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Managed daily operations for optimal performance, ensuring timely completion of OLX SLA.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Won Best Growth of the Year Award

Deputy Operations Manager

PT. Arista Jaya Lestari (Wuling)
04.2019 - 08.2019
  • Developed and implemented strategic sales plans that increased market penetration and revenue growth through targeted outreach and relationship building in Kalimantan Island (Pontianak, Samarinda, Balikpapan, Palangkaraya, Sampit & Banjarmasin).
  • Conducted market analysis & competitor's strategy to identify emerging trends and opportunities, adjusting sales strategies accordingly to maximize effectiveness.
  • Collaborated with marketing teams to design promotional campaigns that aligned with sales objectives, enhancing brand visibility and product awareness.
  • Expanded market share with targeted sales initiatives and strategic partnerships.
  • Managed inventory control processes, utilizing inventory management systems to optimize stock levels and reduce aging stock.
  • Conducted regular audits of operational practices to identify areas for improvement and ensure compliance with quality standards.
  • Developed and implemented operational strategies to enhance efficiency in day-to-day operations, ensuring seamless workflow.
  • Collaborated with cross-functional teams to analyze performance data, identifying areas for process improvement and implementing actionable solutions.

Operational Manager

PT. Bumi Mitra Wahana
01.2017 - 12.2018
  • Oversaw daily operations, ensuring adherence to safety protocols and operational standards across multiple departments.
  • Implemented process improvements that enhanced workflow efficiency, resulting in smoother task execution and reduced downtime.
  • Trained new staff in operational procedures, fostering a knowledgeable workforce capable of meeting production goals consistently.
  • Developed and maintained operational schedules to optimize resource allocation and improve team productivity during peak periods.
  • Conducted regular inspections of facilities and equipment to ensure compliance with health and safety regulations, mitigating potential risks.
  • Led initiatives focused on waste reduction and sustainability practices, contributing to overall cost savings while promoting environmental responsibility.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.

Branch Manager

AJM Motors Indonesia
04.2010 - 01.2017
  • Developed and implemented sales strategies that resulted in increased market share and customer engagement within the local community.
  • Supervised a team of sales associates, providing training and mentorship to enhance product knowledge and customer service skills.
  • Analyzed sales data and market trends to forecast demand, optimize inventory levels, and drive targeted marketing efforts.
  • Led branch initiatives focused on community outreach, enhancing brand visibility through local events and partnerships with organizations.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and loyalty.
  • Achieved consistent growth in market share through competitive pricing strategies and targeted promotions.
  • Increased sales revenue by implementing strategic marketing plans and effective sales techniques.

Shop Owner

Auto Paddock
06.2008 - 04.2010
  • Developed and implemented sales strategies that increased overall revenue by identifying new market opportunities and enhancing customer relationships.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Education

Bachelor of Computer Science - Computer Science

Kwik Kian Gie School of Business
Jakarta
04.2001 -

Skills

  • Sales Force
  • Microsoft Office
  • Adaptability
  • Strategic business planning
  • Sales leadership
  • Sales, operation & marketing
  • Pipeline management
  • Business development & planning

Certification

Code of Business Ethics & Conduct - Naspers

Timeline

Business Development Manager

Lamudi Indonesia
02.2023 - 07.2024

Regional Dealer Franchise Manager (West Indonesia)

OLX Autos Indonesia
06.2021 - 02.2023

Area Manager

OLX Autos Indonesia
09.2019 - 06.2021

Deputy Operations Manager

PT. Arista Jaya Lestari (Wuling)
04.2019 - 08.2019

Operational Manager

PT. Bumi Mitra Wahana
01.2017 - 12.2018

Branch Manager

AJM Motors Indonesia
04.2010 - 01.2017

Shop Owner

Auto Paddock
06.2008 - 04.2010

Bachelor of Computer Science - Computer Science

Kwik Kian Gie School of Business
04.2001 -

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Alfonsus SofyanSales, Operation And Business Development Enthusiast