Oberlin
Senior Corporate Strategy
Jakarta,JK
Summary
Dynamic senior management professional with a proven track record of delivering strategic leadership and operational excellence to drive organizational success. Expertise in project management, team collaboration, and process optimization, consistently focused on achieving impactful results. Recognized for navigating complex challenges while fostering a culture of accountability and adaptability to meet evolving business demands. Committed to informed decision-making and building high-performing teams that drive revenue growth and enhance profitability.
Overview
23
23
years of professional experience
4
4
Certifications
Work History
Senior Manager, Contact Center Operations
PT Infomedia
07.2023 - Current
- Operational Contact Center for Ministry Sector,
- Excellent Operational more then 7 ministries in Indonesia
- Platinum Award for ICCA to BKPM Ministry
Vice President
PT Infomedia Solusi Humanika
04.2017 - 07.2023
- Corporate Strategy & Affairs
- Achievement of Company targets for 6 years
- Financial Audits without findings
Manager
PT Infomedia
12.2014 - 04.2017
- Site & Facilities Development
- Develop Contact Center site at 7 cities, Medan, Jakarta, Bandung, Semarang, Surabaya, bali and Makassar
Manager
PT Infomedia
09.2010 - 12.2014
- Operational Telkom CC
- Develop Contact Center 108, 147, Telkomsel Nasional
Manager
PT Infomedia
10.2007 - 09.2010
- Business Performance for Contact Center Directorate
- Maintenance and Monitoring Revenue, Profit and lost for contact center business
Director
PT Infomedia
10.2004 - 10.2007
- Director of Infomedia Pension Fund
- for 4 years managing 20 billion in funds and achieving targets with ROI 15%
- manage 500 pension fund members
Manager
PT Infomedia
07.2003 - 10.2004
- Strategic Transformation Plan for Company
- become a role model for transformation members
Education
MBA - Industrial Engineering, Master of Management Business Administration of Technology
Bandung Institute of Technology (ITB)
Bandung 04.2001 -
Skills
Leadership
Strategic Planning
Operations Optimization
Project Management
Team Building
Sales & marketing
Business Development
Affiliations
Management at Persatuan Tenis Ganesha - IA ITB
Certification
Project Management Professional (cert.0415-000201), Multimatics Foresec, Dec 2014-April 2015
Timeline
Senior Manager, Contact Center Operations
PT Infomedia
07.2023 - Current
Vice President
PT Infomedia Solusi Humanika
04.2017 - 07.2023
Manager
PT Infomedia
12.2014 - 04.2017
Manager
PT Infomedia
09.2010 - 12.2014
Manager
PT Infomedia
10.2007 - 09.2010
Director
PT Infomedia
10.2004 - 10.2007
Manager
PT Infomedia
07.2003 - 10.2004
MBA - Industrial Engineering, Master of Management Business Administration of Technology
Bandung Institute of Technology (ITB)
04.2001 -
TRAININGS
- Project Management Professional, Multimatics Foresec, Dec 2014 - April 2015, Jakarta
- STRATEGIC ORIENTATION, Sinergys, 11 April 2012 - 12 April 2012, Jakarta
- ACTIVITY BASE COSTING, Prospero Training Management, 14 April 2010 - 15 April 2010, Jakarta
- E-LEARNING SOA, e-learning PT TELKOM, 8 April 2010 - 30 April 2010, Jakarta
- STRATEGIC KEY ACCOUNT MANAGEMENT, Markplus Institute of Marketing, 14 Dec 2009 - 17 Dec 2009, Jakarta
- BASIC SOA, Learning Center PT TELKOM, 18 Jun 2009 - 19 Jun 2009, Jakarta
- FINANCE FOR NON FINANCE, M-Knows Consulting, 22 Jan. 2009 - 23 Jan.2009, Jakarta
- MANAGING PRODUCT LIFE CYCLE, STMB (School of Business Management), 21 Okt.2008 - 22 Oct. 2008, Jakarta
- TRAINING GENESYS, Genesys & MSInfokom, 9 Jul 2008 - 16 Jul 2008, Jakarta
- PRICING Call Center, PT.Infomedia Nusantara, 6 Jun 2008 - 6 Jun 2008, Jakarta
- ACCOUNT MANAGEMENT, STMB (School of Business Management), 4 Jun 2008 - 5 Jun 2008, Jakarta
- Best Practice in Managing Quality & People in Call Center, Total Quality Managemen SCICOM Malaysia, 11 April 2008 - 11 April 2008
- Building Customer Equity to Improve Financial Performance, Frontier, 12 Oct. 2005 - 12 Oct. 2005, Jakarta
- Team Building (Hi-Impact Outbound) RAKER 2005, TEAM MASTER (PT. Outbound Synergy Indonesia), 28 Sep. 2005 - 29 Sep. 2005, Cilegon
- MindFocus! Mind Management Training, PT. Katahati Parama Citta, 19 Feb. 2005 - 19 Feb. 2005, Jakarta
- Industrial Relations, PT.Infomedia Nusantara, 12 Oct. 2004 - 12 Oct. 2004, Jakarta
- JOB ANALYSIS & TRAINING NEED ANALYSIS, PT.Infomedia Nusantara, 8 Oct. 2004 - 8 Oct. 2004, Jakarta
- General Management of Pension Funds, Asosiasi Dana Pensiun Indonesia (ADPI), 27 Sep. 2004 - 1 Oct. 2004, Jakarta
- TRAININGS IN-HOUSE WORK LOAD ANALYSIS, PT. Prima Yasa Eduka, 19 Aug. 2004 - 20 Aug. 2004, Jakarta
- DEVELOPING LEADER AS A COACH (ANGKATAN 2), PQM (Productivity & Quality Management Consultant), 12 Aug. 2004 - 13 Aug. 2004, Jakarta
- Quest for Innovation, PT.Infomedia Nusantara – Harianto Mangkusasono, 10 Jul 2003 - 11 Jul 2003, Jakarta
- Transformational Leadership, PT.Infomedia Nusantara – Harianto Mangkusasono, 24 Jun 2003 - 26 Jun 2003, Jakarta
- Internal Audit 9001:2000, PT.IN-SPRINT Consultant, 27 May 2003 - 28 May 2003, Jakarta
- Quality System Documentation ISO 9001:2000, PT.IN-SPRINT Consultant, 28 April 2003 - 30 April 2003, Jakarta
- Maximizing Return on Innovation, Dynamics Consulting, 26 Feb. 2003 - 26 Feb. 2003, Jakarta
- ISO 9001: Practical Guide for Auditors, Vorqista, 14 Aug. 2001 - 14 Aug. 2001, Jakarta
- Internal Audit Quality (ISO 9001), Vorqista, 18 Jul 2001 - 19 Jul 2001, Jakarta
- Balanced Scorecard, Prasetio Strategic Co, 19 Feb. 2001 - 20 Feb.2001, Jakarta
- Marketing Research Camp, Frontier Marketing & Research, 7 Feb. 2001 - 9 Feb. 2001, Puncak, West Java
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief. Thank you for your attention.
PERSONAL INFORMATION
- Full Name : Oberlin
- Academic Title : Insinyur (Teknik Sipil) ; MM-BAT
- Company / Employment Status: PT Infomedia Nusantara
- Place / Date of Birth: Jakarta, 26 November 1971
- Date Joined: 21 Februari 2000
- Managerial Work Experience:
- First Highest Position: Director Infomedia Pension Fund Nusantara,
- Second Highest Position: Vice President Infomedia Solusi Humanika
- Address: Bintaro Park 1, Tangerang Selatan
- Mobile Number: 0853-10272789
- Email: obergates@gmail.com