Okaviani Sani Saputri
Bintara,Bekasi Barat
Summary
A dedicated professional with expertise in credit control and a strong understanding of FCA regulations. Demonstrates consistency and persistence in managing payment plans and business correspondence, ensuring effective credit control processes. Committed to leveraging skills in credit management to achieve organisational goals and enhance financial stability.
Offering strong communication and negotiation skills, coupled with basic knowledge of debt collection processes. Knowledgeable about handling sensitive information and managing stressful situations with patience and professionalism. Ready to use and develop skills in problem-solving, time management, and customer service role.
Driven professional suited for Debt Collection Operative role. Proficient in communication and negotiation, with strong problem-solving abilities. Aims to contribute to improved recovery rates and financial stability for clients.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work history
Tele Debt Collection
Home Credit
01.2014 - 01.2016
- Used effective negotiation techniques to arrange feasible payment plans.
- Collaborated with team members for improved performance.
- Improved client relationships with professional communication skills.
- Adhered strictly to data protection regulations, safeguarding sensitive information.
Tele Aktivasi
BNI
04.2001 - 08.2012
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Financial Service
Danamon
06.2007 - 11.2007
- Enhanced operational efficiency with implementation of new software tools.
- Evaluated clients' financial situations to provide tailored advice.
- Negotiated favourable terms for clients, leading to increased satisfaction.
- Built strong networks within the finance sector, benefitting business growth.
- Collaborated extensively with team members for project completion.
Telesales
ABN Amro Bank
06.2006 - 06.2007
- Demonstrated adaptability to changes in the telesales environment.
- Achieved high sales conversion with effective telesales strategies.
- Managed call lists, ensuring seamless operation of telesales activities.
- Trained new staff members for enhancing telesales efficiency.
Telesales
Citibank
09.2005 - 06.2006
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Handled high-volume telesales enquiries within call-time targets.
- Built rapport with customers for effective telesales promotion.
- Streamlined telesales procedures, improving overall operational efficiency.
Education
AKTA IV -
UHAMKA
undefined
STEKPI (Sekolah Tinggi mllmu Ekonomi Keuangan dan Perbankan Indonesia)
01.2001 - 01.2005
SMUN - undefined
109
SMPN - undefined
163
SDN - undefined
07
Skills
- Consistency and persistence
- Knowledge of credit control
- Knowledge of fca regulations
- Payment plans management
- Business correspondence
- Credit control
Personal Information
- Date of birth: 10/27/83
- Marital status: Menikah
- Religion: Islam
Custom
AKTA IV, UHAMKA, 2008, Bachelor, STEKPI (Sekolah Tinggi Ilmu Ekonomi Keuangan dan Perbankan Indonesia), 2001-2005, High School, SMUN 109, Junior High School, SMPN 163, Elementary School, SDN 07, Lembaga Bahasa LIA, Ekonomi Syariah "Peranan dan Perkembangan Lembaga Keuangan Syariah terhadap Perekonomian Indonesia", "Perbankan Syariah dan Pembangunan Ekonomi, Dampak dan Peranannya"
Languages
English
Elementary
Indonesian
Advanced
Timeline
Tele Debt Collection
Home Credit
01.2014 - 01.2016
Financial Service
Danamon
06.2007 - 11.2007
Telesales
ABN Amro Bank
06.2006 - 06.2007
Telesales
Citibank
09.2005 - 06.2006
Tele Aktivasi
BNI
04.2001 - 08.2012
undefined
STEKPI (Sekolah Tinggi mllmu Ekonomi Keuangan dan Perbankan Indonesia)
01.2001 - 01.2005
SMUN - undefined
109
SMPN - undefined
163
SDN - undefined
07
AKTA IV -
UHAMKA
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