Okie Abdhellatif
Service Delivery Manager
Bekasi
Summary
Dynamic Service Delivery Manager with a decade of experience at Tetra Pak Indonesia, excelling in client relationship management and efficiency enhancement. Achieved significant improvements in service quality and customer satisfaction through innovative process development and effective team leadership. Proven ability to resolve escalated issues while fostering a culture of continuous improvement.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Service Delivery Manager
Tetra Pak Indonesia
06.1996 - 06.2025
- Experience 10 years of experience as a Service Delivery Manager or in a front-line customer-facing role.
- Led cross-functional teams to achieve project goals on time and within budget.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Developed training programs to enhance employee skills and boost overall productivity levels.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Streamlined operations for improved customer satisfaction and retention rates.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Coordinated new hire recruitment, training and development.
- Productivity and Improvement: Proven focus on enhancing productivity and driving continuous improvement initiatives.
- Coordinated and led internal and external site team meetings.
- Maintenance and Reliability: Solid understanding of maintenance and reliability concepts.
- Managed third-party contracts to drive delivery of required services.
Education
No Degree - Technical
Bridgestone
Bekasi, Indonesia 04.2001 -
Skills
Service level agreement management
Client relationship management
Efficiency enhancement
Certification
CM - Certified Manager Certification
Walking, Tracking
Enjoy your life
Timeline
No Degree - Technical
Bridgestone
04.2001 -
Service Delivery Manager
Tetra Pak Indonesia
06.1996 - 06.2025
Similar Profiles
Yasher Abrahim Nazar BrionesYasher Abrahim Nazar Briones
Service Engineer at Tetra Pak IncService Engineer at Tetra Pak Inc
Steven KinneySteven Kinney
Shipping and Receiving at Tetra PakShipping and Receiving at Tetra Pak
Isaac Diaz CuandonIsaac Diaz Cuandon
Lead Buyer at Tetra Pak RDC MexicoLead Buyer at Tetra Pak RDC Mexico
Dimas Adhi PutroDimas Adhi Putro
HR Intern at PT. Hadico PersadaHR Intern at PT. Hadico Persada
DEVID J. L. PURWANTODEVID J. L. PURWANTO
Equinor Real-Time Data On-Site Coordinator at PT Petrolink Services IndonesiaEquinor Real-Time Data On-Site Coordinator at PT Petrolink Services Indonesia