Summary
Overview
Work History
Education
Skills
Skills
Languages
Languages
Timeline
Generic

OLGA GARCIA

Boise

Summary

Dynamic professional with proven success at Scandinavian Designs, excelling in customer service and multitasking. Consistently exceeded performance targets while fostering strong client relationships. Expertise in cleaning techniques and attention to detail ensures high standards of cleanliness and client satisfaction.

Overview

22
22
years of professional experience

Work History

House Cleaner

DC Experts LLC
Meridian
12.2024 - Current
  • Inspected homes for cleanliness and addressed client concerns promptly.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Swept and damp-mopped private stairways and hallways.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Customer Care Expert

Scandinavian Designs
12.2021 - 10.2024
  • Achieved high levels of customer satisfaction through empathy, active listening, and clear communication skills.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely support for customers in need.
  • Exceeded performance targets consistently by utilizing strong multitasking abilities and prioritizing tasks effectively.
  • Served as a mentor to new team members, guiding them through onboarding processes and providing support during their initial interactions with customers.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.

Customer Sales Representative

Ascent Global Logistics
06.2014 - 09.2021
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified delivery schedules and processes.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.

Production Supervisor

Picture Galleries
05.2003 - 10.2010
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of 10 production associates, overseeing productive production processes and meeting all deadlines.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.

Education

GED - General Studies

CWI
Boise, ID

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Multitasking and organization
  • Customer service
  • Phone and email etiquette
  • Computer skills
  • Empathy and patience
  • Cleaning techniques
  • Attention to detail
  • Cleaning and sanitization

Skills

  • Teamwork and collaboration
  • Flexible and adaptable
  • Dependable and responsible
  • Teamwork and collaboration
  • Flexible and adaptable
  • Dependable and responsible

Languages

4

Languages

Spanish
Native/ Bilingual

Timeline

House Cleaner

DC Experts LLC
12.2024 - Current

Customer Care Expert

Scandinavian Designs
12.2021 - 10.2024

Customer Sales Representative

Ascent Global Logistics
06.2014 - 09.2021

Production Supervisor

Picture Galleries
05.2003 - 10.2010

GED - General Studies

CWI

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OLGA GARCIA