OLIVIA VALENCIA MATHILDA MATAKUPAN
Cirebon, West Java,
Summary
Fresh graduate of D3 Hospitality from Telkom University with experience in F&B service, event coordination, and guest handling in a 5-star hotel environment. Fluent in English and Indonesian, detail-oriented, and customer-focused.
Overview
1
1
year of professional experience
Work History
Internship - F&B Service
Conrad Bali
Nusa Dua
2024.06 - 2024.12
- Delivered food and beverage service in accordance with 5-star hotel standards.
- Assisted with table set-up, order taking, and guest interaction.
- Maintained cleanliness and service readiness during peak hours.
- Handled guest requests professionally to ensure guest satisfaction.
Catholic Mentor
Telkom University
2023.09 - 2024.06
- Provided one-on-one mentoring sessions to enhance student understanding of course material.
- Monitored student progress and offered constructive feedback to improve performance.
Stage Manager - Choir Concert
Telkom University Choir
2023.08 - 2023.08
- Coordinated rehearsal schedules for choir performances and events.
- Supervised stage setup and equipment arrangement during rehearsals and shows.
- Managed scheduling and communication for choir members, conductors, and technical team to maintain timeline adherence.
Education
D3 - Hospitality
Telkom University
Bandung, Indonesia2025-01
Skills
- Basic F&B Service Knowledge
- Time Management
- Problem Solving
- Teamwork
- Communication
- Customer Service
Languages
- Indonesian, Native
- English, Fluent
Timeline
Internship - F&B Service
Conrad Bali
2024.06 - 2024.12
Catholic Mentor
Telkom University
2023.09 - 2024.06
Stage Manager - Choir Concert
Telkom University Choir
2023.08 - 2023.08
D3 - Hospitality
Telkom University