Owen Eschardies
Boise
Summary
Dynamic leader and strategic problem-solver committed to optimizing operations, reducing costs, and enhancing organizational efficiency. Proven ability to leverage independent decision-making skills and sound judgment to drive impactful results that contribute to overall company success. Adept at fostering collaboration and innovation within teams while ensuring alignment with business objectives. Passionate about implementing effective solutions that propel growth and improve performance across all levels of the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CSR/Assistant Manager
Jacksons Food Stores
04.2022 - 07.2024
- Assisted customers with purchase and pricing requests. Stocked the store facing products, cleaning as needed, kitchen prepping food, cooking food according to standards set forth by company. Worked additional shifts at multiple locations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Front End Manager
Albertsons Companies
01.2022 - 02.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service Supervisor
Albertsons Companies
05.2019 - 01.2022
- Assisted customers with purchase and pricing requests, handled Western Union transactions, did nightly deposits, safe audits, ran the front end as a closing manager, works well under pressure and time constraints, handled customer complaints in a timely and effective manner to ensure my customers were taken care of and that they would return to my store. Team player.
Operations Manager
Dollar Tree
09.2018 - 12.2018
Customer Service Specialist I
Stinker Stores
04.2016 - 05.2019
- Assisted customers with purchase and pricing requests. Stocked cooler, cleaned store, cash handling, did book work (daily store reconciliation), deposits, assisted in training new employees.
Material Handler
NFI
04.2012 - 10.2015
- Picked and packaged orders for shipment in a fast paced environment.
Parcel Assistant
FedEx Smartpost
05.2011 - 04.2012
- Packed and loaded trucks in a timely manner. Sorted freight for delivery to USPS locations.
Sales Associate
Walmart
05.2006 - 11.2010
- Great customer service skills and people person works well under pressure and in a timely manner! Helped customers with purchase and pricing requests
Assistant Manager
On The Run
07.2024 - 12.2024
- Conducted performance evaluations and provided constructive feedback to employees.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Leader
Jacksons Food Stores
05.2025 - Current
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
High school - General Education
Ranch High School
North Las Vegas, NV06.2000
Skills
- Customer service expertise
- Client assistance
- Experience in managing teams
- Food safety compliance
- Logistics management experience
- Competitive pricing assessment
- Team collaboration and leadership
- Merchandising
- Shipping & receiving
- Time management
- Computer literacy
- Communication skills
- Sales
- Training & development
- Cash Handling
- Assistant Manager Experience
- Budgeting
- Microsoft Excel
- Conflict resolution
- Client service
- Problem-solving
Certification
- Food Handler Certification
- Driver's License
Timeline
Shift Leader
Jacksons Food Stores
05.2025 - Current
Assistant Manager
On The Run
07.2024 - 12.2024
CSR/Assistant Manager
Jacksons Food Stores
04.2022 - 07.2024
Assistant Front End Manager
Albertsons Companies
01.2022 - 02.2022
Service Supervisor
Albertsons Companies
05.2019 - 01.2022
Operations Manager
Dollar Tree
09.2018 - 12.2018
Customer Service Specialist I
Stinker Stores
04.2016 - 05.2019
Material Handler
NFI
04.2012 - 10.2015
Parcel Assistant
FedEx Smartpost
05.2011 - 04.2012
Sales Associate
Walmart
05.2006 - 11.2010
High school - General Education
Ranch High School
Similar Profiles
Nicholas ChurchNicholas Church
Store Manager at Jacksons Food Stores Corporate OfficeStore Manager at Jacksons Food Stores Corporate Office
Mariana PriegoMariana Priego
Bilingual Customer Service Representative at Jacksons Food Stores IncBilingual Customer Service Representative at Jacksons Food Stores Inc
Tabitha WinnTabitha Winn
Costumer Service Rep at Jacksons Food StoresCostumer Service Rep at Jacksons Food Stores
Eleena SuydamEleena Suydam
Busser at Olive GardenBusser at Olive Garden
Hunter PollardHunter Pollard
Blackhawk Mechanic at Boise AASFBlackhawk Mechanic at Boise AASF