Summary
Overview
Work History
Education
Skills
Certification
ski
Timeline
Generic

Ozan Serhat Turhan

.
istanbul,kadiköy

Summary

Highly adaptable and skilled professional with experience in various customer-facing roles, including live support, hospitality, and sales. Adept at handling high-pressure environments, providing exceptional customer service, and utilizing technical skills such as HTML coding and CRM tools like Zendesk and Com100. Strong team player with excellent communication and organizational abilities.

Overview

8
8
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Live Support Agent

01.2023 - 01.2025
  • Provided real-time customer assistance through Com100 and LiveChat platforms
  • Developed expertise in site messaging and pop-up advertisement creation using HTML
  • Enhanced customer satisfaction through effective communication and problem-solving skills

Veterinary Assistant

01.2022 - 01.2023
  • 34744
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Improved client relations through effective communication and education on pet health needs.

Receptionist

Zeytin Hotel
01.2021 - 01.2022
  • Handled guest relations, bookings, and front desk operations
  • Utilized Elektra, Word, and PowerPoint at an advanced level
  • Developed strong verbal communication and sales skills

Sales Associate

Alsancak Dostlar Bakery
01.2020 - 01.2021
  • Provided excellent customer service and managed product displays
  • Handled cash register operations and maintained inventory records
  • Seasonal

Waiter

Eskiden Burger Alaçatı & Eskiden Burger
01.2017 - 01.2020
  • Delivered high-quality customer service in a fast-paced environment
  • Improved verbal sales techniques and interpersonal skills
  • Seasonal

Education

Veterinary Technician and Laboratory Science -

Istanbul University Graduate

High School Diploma - Language Department

Skills

  • Customer Support (LiveChat, Com100, Zendesk)

  • HTML (Intermediate Level)

  • Sales & Communication

  • Teamwork & Leadership

  • Virtualization technologies

  • Helpdesk operations

  • Remote support

Certification

Sign Language Certification for Hearing Impaired Communication

ski

I enjoy skiing during winter in places like Erzurum or Bursa’s Uludağ. After a day on the slopes, watching the scenery with a hot cup of tea brings me a deep sense of peace.

Timeline

Live Support Agent

01.2023 - 01.2025

Veterinary Assistant

01.2022 - 01.2023

Receptionist

Zeytin Hotel
01.2021 - 01.2022

Sales Associate

Alsancak Dostlar Bakery
01.2020 - 01.2021

Waiter

Eskiden Burger Alaçatı & Eskiden Burger
01.2017 - 01.2020

High School Diploma - Language Department

Veterinary Technician and Laboratory Science -

Istanbul University Graduate

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