Paige Burns
Idaho Falls
Summary
Dynamic Patient Financial Services Representative with a proven track record at Mountain View Hospital, excelling in customer service and HIPAA compliance. Adept at resolving patient inquiries and optimizing scheduling processes, enhancing operational efficiency. Strong communicator and team player, committed to delivering exceptional support and ensuring seamless transitions in healthcare services.
Overview
7
7
years of professional experience
Work History
Patient Financial Services Representative
Mountain View Hospital
Idaho Falls Id
08.2024 - Current
- Facilitated patient support by addressing inquiries and resolving concerns.
- Provided accurate estimates for upcoming procedures to ensure effective planning.
- Facilitated communication with insurance providers and medical offices to ensure seamless transitions and prevent claim denials.
- Managed weekly scheduling processes while facilitating coordination among team members' schedules.
Personal Assistant
Sierra Rhead
Idaho Falls, ID
02.2019 - 08.2024
- Coordinated scheduling and confirmed appointments to optimize time management.
- Rescheduled appointments to accommodate client needs. Processed payments efficiently to ensure smooth transactions.
- Assisted in ordering supplies to maintain inventory levels.
- Executed daily cleaning operations to maintain a hygienic environment.
- Assisted customers with inquiries and issues to enhance satisfaction.
- Helped with personal tasks
Host
Burger Theory
Idaho Falls, ID
11.2021 - 08.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating and reduce wait times.
- Coordinated with kitchen and serving staff for smooth service flow.
- Trained new hosts on customer service standards and operational procedures.
Education
Sonography
Boise State University
Boise, IDHigh School Diploma -
Skyline High School
Idaho Falls Is 06.2022
Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
Timeline
Patient Financial Services Representative
Mountain View Hospital
08.2024 - Current
Host
Burger Theory
11.2021 - 08.2022
Personal Assistant
Sierra Rhead
02.2019 - 08.2024
Sonography
Boise State University
High School Diploma -
Skyline High School