Pamela Critchlow
Meridian
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Mimi
Grandchildren
Meridian
09.2018 - Current
- Administered medication and monitored health conditions.
- Improved patient outlook and daily living through compassionate care.
- Assisted clients with daily living activities and personal care.
- Facilitated personal care routines to enhance clients' daily living experiences.
- Encouraged independence by promoting self-care skills in bathing, grooming, and toileting.
- Cooked meals based on dietary requirements and supported clients during mealtime.
- Provided companionship and emotional support to enhance well-being.
- Maintained a safe and clean environment for clients.
- Maintained clean, organized environment to enhance client safety and comfort.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Communicated effectively with families regarding client needs.
- Provided transportation to medical appointments and social events, ensuring clients accessed essential services.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Cashier Team Lead
Legacy Feed and Fuel
Meridian
05.2018 - 10.2019
- Supervised cashier team, enhancing daily operations and customer service quality.
- Managed cash register operations, including opening and closing procedures.
- Oversaw cashier performance, identifying strengths and weaknesses to improve service and processing efficiency.
- Resolved customer complaints effectively and maintained a positive shopping experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted customers with transactions, inquiries, and product recommendations.
- Answered customer questions and provided store information.
- Balanced cash drawers to maintain financial integrity and prevent discrepancies in daily transactions.
- Performed daily opening and closing procedures for the register area.
- Monitored inventory levels at the register area and coordinated restocking efforts.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Collaborated with management to develop employee improvement strategies, fostering exceptional team performance.
- Managed scheduling, payroll, and time off requests for team members.
- Answered phone calls to assist customers with questions and orders.
- Verified customer age requirement for alcohol or tobacco purchases.
- Developed strong working relationships with team members to foster collaboration.
Bonus Parent
Critchlow's
Meridian
11.2014 - 09.2019
Administrative Assistant
State of Idaho, Department of Health & Welfare
Boise
02.1999 - 11.2014
- Developed and updated office procedures to enhance operational efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed correspondence and maintained filing systems for organized documentation.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Facilitated communication between different departments within the organization.
- Implemented inventory control measures to maintain office supplies effectively.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Developed and maintained filing systems for confidential documents and records.
- Drafted written correspondence, including reports and presentations, for management review.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Proofread content for typo-free emails and documentation.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Answered questions from customers regarding products and services offered by the company.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Education
High School Diploma -
Lynnwood High School
Lynnwood, WA05-1990
Some College (No Degree) - Criminal Justice
Boise State University
Boise, IDSkills
- Customer service
- Customer relations
- Cash handling
- Inventory management
- Conflict resolution
- Analytical thinking
- Problem-solving
- Attention to detail
- Time management
- Dependability
- Flexible and adaptable
- Calm under pressure
- Communication skills
- Relationship building
- Telephone etiquette
- Positive attitude
Timeline
Mimi
Grandchildren
09.2018 - Current
Cashier Team Lead
Legacy Feed and Fuel
05.2018 - 10.2019
Bonus Parent
Critchlow's
11.2014 - 09.2019
Administrative Assistant
State of Idaho, Department of Health & Welfare
02.1999 - 11.2014
High School Diploma -
Lynnwood High School
Some College (No Degree) - Criminal Justice
Boise State University