Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pamela Santos Martinez

Middleton

Summary


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Bilingual and dependable, adept at training staff and fostering positive client relationships in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Billing Coordinator

Renew Financial
09.2016 - Current
  • Managed billing processes, ensuring accurate invoicing and timely payments.
  • Coordinated with cross-functional teams to resolve billing discrepancies.
  • Streamlined billing procedures, enhancing efficiency and reducing processing time.
  • Trained new staff on billing software and best practices for accuracy.
  • Answered telephone inquiries with friendly demeanor and full knowledge of billing department processes.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.

Server

Mel's Diner
06.2015 - 09.2016
  • Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction rates.
  • Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
  • Maintained cleanliness and organization of dining areas, enhancing overall restaurant ambiance.
  • Trained new servers on menu offerings, service protocols, and operational procedures.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Denny's
11.2013 - 06.2015
  • Delivered exceptional customer service in high-volume dining environment.
  • Trained and mentored new staff on restaurant policies and procedures.
  • Managed multi-tasking during peak hours, ensuring swift service and customer satisfaction.
  • Collaborated with kitchen staff to streamline order delivery processes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Cultivated warm relationships with regular customers.

Education

No Degree - General Education

Sierra College
Rocklin, CA

Skills

  • Customer service
  • Cash handling
  • Hospitality service expertise
  • High volume dining
  • Fluent bilingualism
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Billing Coordinator

Renew Financial
09.2016 - Current

Server

Mel's Diner
06.2015 - 09.2016

Server

Denny's
11.2013 - 06.2015

No Degree - General Education

Sierra College

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Pamela Santos Martinez