Pankaj Kumar Singh
Engineering Service Leader At Amdocs
Jakarta
Summary
25 years of experience in IT and in Telecom Domain have developed strong leadership working from proposal/presales to delivery to production.
I am passionate about driving transformation and innovation in digital domain, ensuring customer satisfaction and operational excellence.
Successful track record and committed to creating positive impact by fostering collaborative and efficient work environment.
Turnkey transformations and MGS including Applications, DevOps IT, DC, 3rd parties and Multi Cloud.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Engineering Service Leader
Amdocs (PT Application Solutions as Local Entity)
07.2024 - Current
- Responsible for Delivery and Managed service of majority part of IT of a leading Telecom Operator in Indonesia. Managing modern IT products and solutions for BSS - Charging & Billing, CRM and Ordering as turn key operations including Infra,IT and 3rd parties.
- Delivered Catalog and Digital platform for ordering that is serving one of the highest ordering volume in world
- Transition of IT, Infra and Apps from others vendors to a consolidated MGS covering On-Prem and multi Cloud. Working as prime SI function.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Streamlined service processes for improved efficiency and cost effectiveness.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Regional Operations Partner
Amdocs (PT Application Solutions as Local Entity)
01.2020 - 06.2024
- Leadership Role Responsible for end to end Production Releases of Amdocs BSS suite and Managed Service for big Telecom Operator of Asia Pacific.
- Have delivered many releases of BSS like new Revenue#1 of charging and billing platform, Catalog#1 and Digital Ordering platform
- Build partnership and excellent relationship with customer executives level.
- Incorporated best practice of production release readiness and professed the practice of what can go wrong analysis for release.
Customer Operations Program Manager
Amdocs (PT Application Solutions as Local Entity)
02.2015 - 01.2020
- Managed service head responsible for end to end BSS of leading Telecom operator in Indonesia with highest traffic volume in APAC.
- Responsible for business and IT fulfillment and KPI. 24*7 support, L1,L2,L3 and new development and release.
- Achieved major Transformation and migration of BSS charging system.
- Cultivated strong business relationships with clients to increase overall experience and satisfaction.
Customer Delivery Manager
Amdos
07.2011 - 02.2015
- Accountable and Responsible for entire delivery for customer or account of Amdocs product and implementation, ensuring quality, schedule and budget.
- Successfully delivered first and greenfield rating platform at Optus, Australia that was turnkey project meeting all criteria and a super commercial success as well.
- Successfully delivered BSS platform at Vodafone,India consolidating 23 circles of Vodafone to singe rating and billing system.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
Integration Manager
Amdocs
05.2007 - 06.2011
- Technical leader responsible for integration of all teams and technology module including external and 3rd party interfaces.
- Delivered complex transformation of Vodafone INDIA consolidating 23 circles of postpaid mobile telephony to single charing and billing system of Amdocs.
- Delivered billing and charging upgrade for leading Telco at Indonesia
Software Technical Lead
Sasken Technologies
04.2004 - 05.2007
- Worked on PCU-SN, which is a NE placed between BSC and SGSN and is mainly responsible for radio resource management as per QOS profile of GPRS subscriber.
- Part of project transfer from Nortel-Paris to Sasken-Bangalore.
- Facilitated knowledge sharing sessions among team members; fostering collaboration, skill enhancement, and innovative thinking within the group.
Senior Software Engineer
Huawei Technologies
06.2002 - 04.2004
- Huawei's Tellin IN platform development and enhancement. IN service development and deployment like prepaid card, tele voting.
- Nine months of assignment at Shenzhen, PRC for technology transfer to Bangalore center for IN.
- Independently setup lab at Bangalore center and tested end to end call from from switch to control and service place of SCP, SMP, for IN based service.
Senior Software Engineer
Satyam Computers Services
07.1999 - 06.2002
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Key work includes development of 3gpp RNSAP protocol or Iur interface in UMTS to support inter RNC soft handover. 3gpp protocols, Telecom Radio interface, VxWork RTOS.
Education
Post Graduate Diploma in Software Engineering - Software Engineering
Centre For Development of Advanced Computing
Bengaluru,INDIA 04.2001 -
Bachelor of Engineering - Electronic Engineering
Pune University
04.2001 -
Skills
Complex IT Transformation, Consolidation
Presales/Proposals to Delivery, Production
Managed Service with SLA
People, Structure, Upskilling, Cross Train
Financial Acumen, P&L, Cost Optimization
Account Management
BSS, IN, Networks, OAM
IT, DevOps, DC, Multi Cloud
Accomplishments
- Consistent performer with successful track record of delivery and MGS improvements.
- Vodafone - INDIA: Customer Delivery Manager and Delivery Lead to accomplished Partner Settlement (Roaming) consolidation from 23 circles to one BSS
- Vodafone - INDIA: Technical and Integration leader BSS (Charging and Billing) transformation
- OPTUS- Australia: Customer Delivery Manager and Delivery LEad for New and First rater platform from Amdocs, very successful project
- Leading Telco in APAC: Rater and Billing upgrade with migration of 200 million subs
- Digital: Major Digital transformation and MGS in APAC with highest orders on single platform
- Expansion of MGS and new projects including consolidation of wireline
Timeline
Engineering Service Leader
Amdocs (PT Application Solutions as Local Entity)
07.2024 - Current
Regional Operations Partner
Amdocs (PT Application Solutions as Local Entity)
01.2020 - 06.2024
Customer Operations Program Manager
Amdocs (PT Application Solutions as Local Entity)
02.2015 - 01.2020
Customer Delivery Manager
Amdos
07.2011 - 02.2015
Integration Manager
Amdocs
05.2007 - 06.2011
Software Technical Lead
Sasken Technologies
04.2004 - 05.2007
Senior Software Engineer
Huawei Technologies
06.2002 - 04.2004
Post Graduate Diploma in Software Engineering - Software Engineering
Centre For Development of Advanced Computing
04.2001 -
Bachelor of Engineering - Electronic Engineering
Pune University
04.2001 -
Senior Software Engineer
Satyam Computers Services
07.1999 - 06.2002