Patar Albertinus Sinaga
Store General Manager
Medan
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Store General Manager
PT. Home Center Indonesia
1 2010 - 07.2023
- Coached 40 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Practiced suggestive selling, offering guests complementary items to maximize sales.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Hired, trained and retained high quality 75 team members.
- Managed 75 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached 40 sales associates on product knowledge by using wide variety of training tools.
- Grew retail sales volume in Medan territory above 20% through strategic budgeting and product promotion
- Brought in more than 70 M in sales in less than12 months
Vice Store General Manager
PT. Home Center Indonesia
07.2008 - 01.2010
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed 30 team of employees, overseeing hiring, training, and professional growth of employees.
Sales Manager
PT. Carrefour Indonesia
04.2005 - 06.2008
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Identified opportunities for growth within Medan territory and collaborated with sales teams to reach sales goal.
- Supervised sales team of15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
Education
Bachelor of Science - Agricultural Engineering
Bogor Agricultural University
Bogor 06.1999 - 03.2004
High School Diploma -
Immanuel High School
Medan 07.1996 - 06.1999
Skills
Store operations
Problem-Solving
Team Leadership
Operations Management
Leadership Development
Training and mentoring
Sales Strategies
Advertising and marketing
Strategic thinker
Marketing and Promotions
Accomplishments
- Achieved the yearly target within many years.
- Being top 3 Store Manager in 2019
- Managed a store that exceeded company expectations in every category during these years
- Achieved the10 national store ranking within last 5 years.
- Achieved blue margin branch by completing efficiency program with accuracy and teamwork.
Languages
English
Excellent
Interests
Reading and Travelling
Timeline
Vice Store General Manager
PT. Home Center Indonesia
07.2008 - 01.2010
Sales Manager
PT. Carrefour Indonesia
04.2005 - 06.2008
Bachelor of Science - Agricultural Engineering
Bogor Agricultural University
06.1999 - 03.2004
High School Diploma -
Immanuel High School
07.1996 - 06.1999
Store General Manager
PT. Home Center Indonesia
1 2010 - 07.2023