Patricia Ferro
Boise
Summary
Organized and dependable administrative professional with 10 years of experience in personnel operations, scheduling coordination, and high-volume customer communication. Proven ability to manage complex documentation systems, coordinate workflows, and maintain accuracy under pressure. Detail-oriented, responsive, and skilled at balancing multiple priorities while delivering professional service.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Household Manager
Household Management
09.2023 - Current
- Coordinate schedules, appointments, and logistics for a multi-person household.
- Maintain organized documentation and digital tracking systems.
- Manage budgeting, expense tracking, and other outside communications.
- Develop structured systems to improve workflow and efficiency.
- Coordinated maintenance and repairs for home systems and appliances.
Personnelist / Administrative Specialist
United States Air Force, USAF
09.2013 - 09.2023
- Managed and processed personnel actions for 500+ service members in a high demand operational unit.
- Maintained 100% accuracy of digital and physical personnel records in compliance with federal standards.
- Responded to 20-40 daily phone and email inquiries, ensuring timely and professional communication.
- Coordinated scheduling and workflow between leadership and multiple departments to maintain operational efficiency.
- Prepared reports, summaries, and official documentation for senior leadership review.
- Tracked case statuses and followed up to ensure deadlines were consistently met.
- Balanced multiple competing priorities while maintaining accuracy and attention to detail.
Education
Associate of Science - Human Resources Management
Community College of The Air Force
Montgomery, AL 12.2017 - 02.2020
Skills
- Customer Service & Phone Communication
- Scheduling & Dispatch Coordination
- CRM & Data Entry Systems
- Microsoft Office (Word, Excel)
- Google Workspace
- Documentation & Records Management
- Invoicing & Administrative Processing
- Multitasking in Fast-Paced Environments
- Written & Verbal Communication
- Team Coordination & Operational Support
Timeline
Household Manager
Household Management
09.2023 - Current
Associate of Science - Human Resources Management
Community College of The Air Force
12.2017 - 02.2020
Personnelist / Administrative Specialist
United States Air Force, USAF
09.2013 - 09.2023