Microsoft Office
Patrick Kaligis
Virtual Assistant
Jakarta
Summary
Dedicated Virtual Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Operations Manager
Virtary
Jakarta
09.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Handled problematic clients to assist lower-level employees and maintain excellent customer service.
Project Manager
Virtary
Jakarta
12.2016 - 08.2021
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Virtual Assistant
Virtary
Jakarta
12.2012 - 12.2016
- Executed travel arrangements by researching and booking flights and accommodations.
- Completed business correspondence, transcription, and data entry.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Managed Clients' CRM input, exports and clean up.
- Organized and managed clients' task using Trello and Asana.
- Monitored emails, organized inbox, and prioritized messages on behalf of the client
- Built and maintained excellent relationships with the clients through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Master of Management
Trisakti University
Jakarta 01.2019 - 04.2021
Bachelor of Economics
Gunadarma University
Jakarta 08.2008 - 08.2013
Skills
Project Management
Internet Research
Social Media
Wordpress
Search Engine Optimization
CRM
Basic Graphic Design
Software
Google Suites
Google AdWords
Facebook Ads
Adobe Photoshop
Canva
Timeline
Operations Manager
Virtary
09.2021 - Current
Master of Management
Trisakti University
01.2019 - 04.2021
Project Manager
Virtary
12.2016 - 08.2021
Virtual Assistant
Virtary
12.2012 - 12.2016
Bachelor of Economics
Gunadarma University
08.2008 - 08.2013