Paul James
Manado
Summary
SUMMARY STATEMENT Adaptable professional with over 35 years of Hospitality and Facilities Management experience in the Hotel, Restaurant Oil Gas, and Mining Industries Strong desire to provide excellent service, management, organization, liaison, and logistics expertise encompassing a wide range of disciplines. Leadership abilities are required to identify and resolve challenges while positively impacting the company's growth. Strong motivator and mentor capable of optimizing communication and developing staff Effective productivity and profit growth Strategic decision-making abilities supported by sound judgment and common sense. A multi-faceted executive with expertise in: Outstanding negotiating abilities - Awareness of strategic, and operational issues - Catering Operations and management –Cost control to ensure bottom-line profitability – Client Relations – Contract retention – Continuous Improvements
Overview
2024
2024
years of professional experience
Work History
Assistant Manager
Deep Pan Pizza
02.1988 - 10.1988
- (Monthly turnover 140k GBP per month)
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Head Chef
Taylor Plan
1987 - 06.1988
Area Manager
01.2000
- Running 9 contracts in Bp Tangguh Papua, POB
- Key Achievements:
- Developed local supplier for products to the location
CATERING CONSULTANT
Arches
09.2023 - 12.2023
- Arches Intelligence for the catering industries, Arches connects Asia's industry specialists across sectors and functions with Investment and Corporate Strategy
CATERING OPERATIONS MANAGER
Universal Solutions, Mongolia
03.2023 - 08.2023
- Full accountability for the operations and management of 2 sites (1000 POB) and 1 guest house
- Managed the end-to-end remote services requirements for this site in the Gobi Desert, Quarterly Business Reviews, Internal audits on catering overseeing gardening, and maintenance departments for the camps
CATERING CONSULTANT
09.2022 - 03.2023
- Arches Intelligence for the catering industries
- Arches connects Asia's industry specialists across sectors and functions with Investment and Corporate Strategy clients to assess an industry, a market, or a company to evaluate its business risks or opportunities.
COUNTRY MANAGER
Congo Mea Catering
02.2022 - 06.2022
- Offshore Business in Congo, Cameroon, and Ivory Coast for offshore contracts
TECHNICAL ADVISOR
PT GOS
03.2021 - 02.2022
- Food Cost Management, and Labor Costs for all projects
- Management as well as Overhead Management, Client Relationship, Client Engagement, and Management
- Employee Commitment, assistance in Business Development and Retention teams to ensure that existing business is protected and the development growth of business opportunities was achieved
- Key Achievements: Trained variable Key personnel on Grammage and cost control
OPERATIONS/ GENERAL MANAGER / TECHNICAL ADVISOR
PT PBU Compass Group Indonesia
11.2016 - 01.2021
- Overseeing a cluster of 23 contracts across Indonesia responsible for 1100 staff
- Full accountability for the P&L performance, responsible for the budget and management Full accountability over unit Profit and loss, costs for all locations, Annual turnover of 9-13 $m
- Manage the end-to-end remote services operational requirements for multiple remote units/contracts/locations across the country ensuring that: SOW is met, conducting Quarterly Business Reviews, and attending client meetings
- Operational standards and services of high quality were delivered, with Full accountability over unit Profit and Loss
- Food Cost Management Labor Cost & OT Management Overhead Management, Client Relationship, Client Engagement, liaising with the Corporate office and Regional office for timely support when needed
- Worked with the Business Development and Retention teams to ensure that existing business is always protected whilst contributing to new business opportunities and growth
- Conducting HSE audits across Indonesia followed up by actions close-out out the plan
- Laid off on Jan 21 due to run down of contracts because of the Covid outbreak
- Key Achievements:
- Mobilized Wetar copper mine Maluku 1200 Pob
- Mobilized Maxi drill camp North Sulawesi 80 Pob
- Reduce air transportation costs by 6% in all locations by cost-effective planning
- Designed and mobilized a new kitchen and mess at PT Bumi Suksesindo Copper / Goldmine Java POB 700
- Ensured all suppliers stopped the practice of fish glazing to sites by implementing strict penalties
- Championed process improvement initiatives by adopting lean management techniques, reducing waste and inefficiencies in operations.
- Conducted comprehensive risk assessments to identify potential threats and develop contingency plans for mitigation purposes.
- Cultivated strong relationships with key industry influencers shaping favorable public perceptions driving brand recognition.
TECHNICAL ADVISOR
PT PBU
08.2015 - 11.2016
- Compass Group) Newmont copper and gold mine Sumbawa
- Managed Catering, housekeeping, laundry, Commissary, Bar, logistics, and complete management of a 2500 Township camp
- Responsible for the budget and management costs of P&L performance
- Key Achievements:
- Introduced Hydroponic vegetables into the camp commissary for sale
- Implemented the first ESS Management Controls and continuous improvement process in Indonesia
OFFSHORE OPERATIONS MANAGER
SODEXO PHILLIPPINES
12.2014 - 07.2015
- Transferred to Sodexo Philippines Offshore to oversee the catering and housekeeping of 349 POB on board the Safe Astoria at Shell Malampayan Deep-Water platform expansion phase3
- Key Achievements:
- Arrived on board in Dec 20014 to troubleshoot a -8% food cost on board, turned this around to a +12% in 6 months, as the project was hemorrhaging money due to poor previous on-board management
- Introduced a cost-effective menu to increase profitability
- Consistently achieved over 90% in external audits.
PROJECT MANAGER
SODEXO INDONESIA
01.2014 - 11.2014
- Working from the Kalimantan Office in Balikpapan to grow business in offshore and mining sectors, client relations, and overseeing purchasing and conducting HSE audits
- Key Achievements:
- Increased revenue with the additional successful bids of the Shelf Drilling Randolph Yost and Hibiscus and Transocean drillship Asgard
- Created training programs for kitchen staff to improve operational efficiencies and reduce waste by 7%, saving $29k annually
PROJECT MANAGER
WEDA BAY NICKLE PT SODEXO INDONESIA
01.2012 - 01.2014
- Management of catering, housekeeping services, and community development programs on a remote mine site with up to 450 daily camp residents, a local workforce of 90 personnel
- Key Achievements:
- Worked with local communities to develop CSR programs
- Reduced food costs by 8% by selectively buying products
- Overseeing the construction of the water treatment plant and the training of staff in its operation Negotiated the handover from the previous provider and mobilized operations that included obtaining Halal operational licenses
- Consistently achieved over 90% in external audits
- Employment in various locations
CAMP BOSS, SODEXO SINGAPORE, West Aquarius Rig China
01.2009 - 01.2012
- Voted for safety award by sea drill
- Commended as a consistent high performer and achiever and regularly surpassed clients' expectations in strict HSE audits.
AREA MANAGER
SODEXO INDONESIA
03.2003 - 01.2009
GENERAL MANAGER
CHAGALAR HOTEL, KAZAKHSTAN
03.2002 - 01.2003
- General management of the Bautino Hotel
- Key Achievements Mobilized the opening of the Chagalar Hotel
COMMERCIAL OPERATIONS MANAGER
ABU DHABI UAE, Spinney’s 1948 Ltd
06.2001 - 01.2002
- Abu Dhabi – 14 locations Various locations and offshore rigs
PROJECT MANAGER
PT Patra Supplies/Services
04.1990 - 05.2001
- Spinneys 1948) Various Locations
- Key Achievements:
- Recognized by Newcrest Management Gosowong gold mine by staying at the location during the ethnic violence in Maluku 2000 after all personnel were demobbed
CATERING SUPERVISOR
Abella
05.1989 - 02.1990
- Management, Nigeria – Oil rigs Santa Fe swamp master 74, swamp queen 84
ASSISTANT MANAGER
NEWCASTLE UK
02.1989 - 05.1989
CATERING SUPERVISOR
SUDAN YEMEN JORDAN
01.1988 - 02.1989
Catering Supervisor, CHEF -HEAD CHEF
Spinney’s 1948 Ltd
01.1987 - 01.1988
- Sudan, Yemen & Jordan –, Various locations / onshore rigs across 3 countries
Education
City & Guilds 706/1 -
Royal Society for Public Health & Hygiene North Tyneside College, North Tyneside College
City & Guilds 706/2 - undefined
North Tyneside College
City and Guilds Patisserie 711/1 - undefined
North Tyneside College
Advanced Safety Audit/Accident Investigation Balikpapan Indonesia Offshore BOSIET OPITO Jakarta Indonesia H2s Training Course (Congo) / Advanced First Aid Congo - undefined
Long Benton High School
05.1978
Six Sigma Yellow Belt (SSYB) Certificate Manado Indonesia - undefined
Skills
- SOFTWARE SKILLS
- MS Office (Word, Excel, Outlook, Access, PowerPoint)
- Staff Training
- Business Development Understanding
- Staff Management
- Staff Development
Affiliations
Member of the Cookery & Food Association (UK) (MCFA)
Associate Hospitality (HCIMA
Member of the craft guilds of chefs (MCGC)
City & Guilds London
Member of the Royal Society of Public Health and Hygiene (RSPH)
Offshore HUET & Sea Survival / Advanced First Aid, Hands-on catering, logistics, and facilities talents. Creative flair. Hygiene, health, and safety alertness
Personnel supervision, training, and development capabilities
Purchasing, logistics stock control competence
Administrative, costing, and budgetary control proficiency
The ability to communicate effectively at all levels
Management/supervisory skills., cost-effective menu planning
Timeline
CATERING CONSULTANT
Arches
09.2023 - 12.2023
CATERING OPERATIONS MANAGER
Universal Solutions, Mongolia
03.2023 - 08.2023
CATERING CONSULTANT
09.2022 - 03.2023
COUNTRY MANAGER
Congo Mea Catering
02.2022 - 06.2022
TECHNICAL ADVISOR
PT GOS
03.2021 - 02.2022
OPERATIONS/ GENERAL MANAGER / TECHNICAL ADVISOR
PT PBU Compass Group Indonesia
11.2016 - 01.2021
TECHNICAL ADVISOR
PT PBU
08.2015 - 11.2016
OFFSHORE OPERATIONS MANAGER
SODEXO PHILLIPPINES
12.2014 - 07.2015
PROJECT MANAGER
SODEXO INDONESIA
01.2014 - 11.2014
PROJECT MANAGER
WEDA BAY NICKLE PT SODEXO INDONESIA
01.2012 - 01.2014
CAMP BOSS, SODEXO SINGAPORE, West Aquarius Rig China
01.2009 - 01.2012
AREA MANAGER
SODEXO INDONESIA
03.2003 - 01.2009
GENERAL MANAGER
CHAGALAR HOTEL, KAZAKHSTAN
03.2002 - 01.2003
COMMERCIAL OPERATIONS MANAGER
ABU DHABI UAE, Spinney’s 1948 Ltd
06.2001 - 01.2002
Area Manager
01.2000
PROJECT MANAGER
PT Patra Supplies/Services
04.1990 - 05.2001
CATERING SUPERVISOR
Abella
05.1989 - 02.1990
ASSISTANT MANAGER
NEWCASTLE UK
02.1989 - 05.1989
Assistant Manager
Deep Pan Pizza
02.1988 - 10.1988
CATERING SUPERVISOR
SUDAN YEMEN JORDAN
01.1988 - 02.1989
Catering Supervisor, CHEF -HEAD CHEF
Spinney’s 1948 Ltd
01.1987 - 01.1988
City & Guilds 706/1 -
Royal Society for Public Health & Hygiene North Tyneside College, North Tyneside College
City & Guilds 706/2 - undefined
North Tyneside College
City and Guilds Patisserie 711/1 - undefined
North Tyneside College
Advanced Safety Audit/Accident Investigation Balikpapan Indonesia Offshore BOSIET OPITO Jakarta Indonesia H2s Training Course (Congo) / Advanced First Aid Congo - undefined
Six Sigma Yellow Belt (SSYB) Certificate Manado Indonesia - undefined
Head Chef
Taylor Plan
1987 - 06.1988
Long Benton High School
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