Paul Peter Soselisa
Head Of IT Operation And Data Analytic
Jakarta
Summary
Accomplished IT leader with over 13 years of experience in infrastructure, operations, data analytics, and digital transformation, specializing in high-compliance environments. Expertise in aligning IT strategy with business objectives, optimizing financial performance through FinOps, and enhancing cybersecurity posture in accordance with ISO 27001 and Zero Trust principles. Proven ability to manage complex projects, including Tier III datacenter and cloud transformations, while effectively communicating technological visions to senior management and boards. Committed to driving automation, improving customer journeys, and ensuring regulatory compliance, including the implementation of UU No 27 tahun 2022 (PDP Law), while fostering collaborative team environments that consistently achieve project goals.
Overview
13
13
years of professional experience
Work History
Head of IT Operation And Data Analytic
[Company Name]
01.2024 - 02.2025
- Executed the Digital Transformation Roadmap, integrating Microsoft Fabric (Azure/AWS) and Copilot AI, resulting in a 20% improvement in operational efficiency and 50% reduction in IT costs (demonstrating strong FinOps capability).
- Established ITIL-based service operations, achieving a 99.6% uptime and reducing critical incidents by 90%.
- Strengthened Cybersecurity by implementing an ISO 27001:2022-aligned ISMS, Zero Trust Access policies, and multi-factor authentication (MFA). Designed the implementation roadmap for the Personal Data Protection Law (UU No 27 tahun 2022).
- Led enterprise data analytics and BI framework using Power BI, SQL, and Python, significantly improving KPI visibility and executive decision-making speed.
- Led the implementation of data analytics frameworks, enhancing reporting accuracy and streamlining decision-making processes across departments.
- Developed and executed IT operational strategies that improved system uptime and reduced incident response times significantly.
- Collaborated with cross-functional teams to optimize infrastructure performance, resulting in enhanced service delivery and customer satisfaction.
- Oversaw the deployment of cloud-based solutions, driving increased data accessibility and storage efficiency for the organization.
Manager IT Operation And Data Analytic
[Company Name]
12.2022 - 01.2024
- Built a 5-year IT roadmap aligned to business OKRs; introduced portfolio governance and value-based prioritization, demonstrating strategic planning ability.
- Standardized ITIL processes (incident/problem/change); improved observability, capacity planning, and significantly cut MTTR while raising SLA attainment. Defined and tested BCP/DR with clear RPO/RTO for mission-critical systems.
- Established CI/CD pipelines with automated tests and security gates (SAST/DAST), accelerating release cycles and reducing defects, adhering to SDLC best practices.
- Advanced Zero Trust architecture; strengthened IAM/SSO/MFA; deployed EDR/XDR + SIEM; and implemented DLP/data classification.
Senior IT Infrastructure
[Company Name]
01.2012 - 12.2022
- Served as Project Manager & Architect for Waskita Karya Datacenter projects (2012 & 2017), achieving Tier III TIA-942 design standards.
- Led Office 365 rollout and Exchange Online migration (~360 mailboxes); designed Microsoft Azure IaaS for SAP S/4HANA (2018), demonstrating expertise in strategic cloud infrastructure.
- Core team member for achieving ISO 27001:2012 certification; implemented COBIT 2019 for IT maturity and achieved a BSSN Cybersecurity Maturity score of 4.11/5.
- Defined RPO/RTO and designed DRC architecture (on-prem) for SAP S/4HANA; PM/Architect for Azure Site Recovery (ASR) DRC program.
Education
Bachelor of Electrical Engineering -
Hasanuddin University
Makassar, Indonesia01.1993
Skills
IT Strategy & Roadmap
Enterprise Architecture
IT Steering Committee
Portfolio Governance
Financial Management (FinOps)
ITIL
SLA Attainment
Production System Management
BCP/DR (RPO/RTO)
Change Management (CCB)
Uptime (996%)
Microsoft Fabric
Power BI
SQL
Python
Copilot AI
DevOps
CI/CD
Automated Testing
Self-Service BI
Customer Journeys
ISO 27001:2022/2012
COBIT 2019
Zero Trust Access
Data Governance
PDP Law (UU No 27)
SDLC/Agile
Azure/AWS (IaaS, ASR)
SAP S/4HANA
Hyper-V/VMware
Datacenter Architecture (Tier III TIA-942)
Office 365/Exchange Online
Timeline
Head of IT Operation And Data Analytic
[Company Name]
01.2024 - 02.2025
Manager IT Operation And Data Analytic
[Company Name]
12.2022 - 01.2024
Senior IT Infrastructure
[Company Name]
01.2012 - 12.2022
Bachelor of Electrical Engineering -
Hasanuddin University