Paula Lawson
Kellogg
Summary
Dynamic and highly reliable professional with extensive experience at Silver Rapids Waterpark, excelling in customer service and team training. Proven ability to enhance guest satisfaction through effective communication and efficient operations. Skilled in inventory management and fostering a positive work environment, consistently achieving high standards of cleanliness and service excellence.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
24
24
years of professional experience
Work History
Bartender
Silver Rapids Waterpark
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Custodial Lead
Silver Mountain/ Silver Rapids Waterpark
02.2024 - Current
- Mentored new hires, fostering a supportive work environment that encouraged professional growth and development.
- Improved facility cleanliness by implementing efficient custodial procedures and schedules.
- Ensured a safe working environment for all employees by enforcing safety protocols and regulations.
- Promoted energy efficiency through implementation of eco-friendly cleaning practices and waste reduction initiatives.
- Collaborated with other department leads to develop strategies for improving overall facility appearance and functionality.
- Managed daily operations of the custodial team, resulting in consistently clean and well-maintained facilities.
- Increased customer satisfaction by promptly addressing concerns related to facility cleanliness or maintenance issues.
- Conducted quality assurance inspections to guarantee adherence to company standards and client expectations in all cleaned areas.
Housekeeping Room Attendant
Ryan Hotel
06.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
Rural Mail Carrier/ 204B Supervisor (management)
USPS
08.2001 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- 204B Supervisor responsible for approximately 75 employees. Assisted customers at window with concerns and complaints. Also responsible for timely reports to upper management throughout shifts.
Education
High School Diploma -
Mount Dora High School
Mt. Dora, FL05-1990
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Professional appearance
- Team training and development
- Inventory
- New hire training
Timeline
Bartender
Silver Rapids Waterpark
11.2024 - Current
Custodial Lead
Silver Mountain/ Silver Rapids Waterpark
02.2024 - Current
Housekeeping Room Attendant
Ryan Hotel
06.2023 - Current
Rural Mail Carrier/ 204B Supervisor (management)
USPS
08.2001 - 07.2022
High School Diploma -
Mount Dora High School
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