Paulina Gonzalez
Rexburg
Summary
Motivated and dependable professional with experience in business management, human resources, customer service, and hospitality. Skilled at building strong relationships, staying organized, and adapting to fast-paced environments. Bilingual in English and Spanish with a strong work ethic, excellent communication skills, and a commitment to providing exceptional service.
Overview
2027
2027
years of professional experience
Work History
Business Manager
GG&A Machining
Rexburg
01.2024 - Current
- Managed daily business operations and administrative tasks to ensure smooth workflow.
- Coordinated project schedules, managed customer communications, and tracked timelines to ensure project efficiency.
- Build and maintain strong client relationships through excellent customer service.
- Support marketing initiatives and business growth strategies.
- Prepared invoices, tracked accounts receivable, and followed up on outstanding payments to maintain cash flow.
- Maintain financial records using QuickBooks.
- Assisted with payroll documentation and business reporting to support financial accuracy.
Human Resources Generalist
Dickinson Frozen Foods
Sugar City
06.2021 - 01.2024
- Coordinated the full-cycle hiring process, including recruiting, interviewing, onboarding, and new hire orientations.
- Managed daily HR operations and served as the primary HR contact for the Sugar City facility.
- Facilitated employee support on benefits, payroll, leave requests, workplace concerns, and HR policy inquiries.
- Collaborated with supervisors and managers on staffing strategies, employee relations, and performance management.
- Executed personnel actions for new hires, promotions, transfers, and terminations to ensure smooth HR operations.
- Maintained confidential employee records and ensured compliance with company policies and labor regulations.
- Translated HR documents and provided English-Spanish interpretation to support effective communication throughout the workplace.
Human Resources Assistant/Receptionist
Dickinson Frozen Foods
Sugar City
11.2020 - 06.2021
- Coordinated recruiting, onboarding, and new employee orientations to enhance integration of new hires.
- Responded to employee questions regarding HR policies, benefits, and workplace procedures.
- Managed HR functions in absence of HR Generalist, ensuring continuity of support and operations.
- Supported HR Generalist in implementing HR policies, ensuring compliance with labor and employment regulations.
- Maintained confidential employee records while ensuring accuracy and compliance.
- Assisted HR Generalist with employee benefits.
- Managed projects directed by HR Generalist.
- Assisted HR Generalist with various tasks related to employee support. Interpreted for non-English speaking employees.
- Translated documents such as Job Descriptions, Employee Manuals, and essential employee forms.
Maintenance Generalist
Dickinson Frozen Foods
Sugar City
09.2020 - 11.2020
- Assisted Maintenance Planner with inventory.
- Arranged Maintenance parts room.
- Completed an accurate inventory count.
- Created purchase orders.
- Assisted Maintenance Planner with adding new equipment and parts to the system.
- Helped increase inventory accuracy from 6.09% in 2019 to .03% in 2020.
Receptionist
Graffiti Beauty and Barber
Rexburg
02.2020 - 09.2020
- Making appointments.
- Communicated with people through the phone.
- Stocked product shelves.
- Inventory of products.
- Cleaned front desk area.
Waitress/Cashier
Taqueria el Rancho
Rexburg
03.2018 - 03.2020
- Greeted customers.
- Collected payments.
- Answered up to 20 phone calls politely and promptly, accurately recording and confirming reservations.
- Ensured that each customer received outstanding service by providing a friendly environment.
- Maintained a clean, organized work area.
- Resolved problems for unsatisfied customers.
Fitness Instructor
Self-Employed
2025 - Current
- Led dynamic group fitness classes, adapting to diverse participant fitness levels to enhance engagement.
- Demonstrate proper exercise technique while prioritizing safety.
- Created welcoming, motivating atmosphere to boost member retention and satisfaction.
- Built strong client relationships through positive communication and personalized encouragement.
Content Creator
Self-Employed
2024 - Current
- Produce engaging fitness and lifestyle content across social media platforms.
- Film, edit, and publish high-quality short-form videos.
- Collaborated with brands to develop impactful sponsored content and user-generated content (UGC).
- Analyzed content performance to enhance audience engagement strategies.
- Negotiated brand partnerships and ensured timely delivery of campaign objectives.
Education
High School -
Madison High School
Rexburg, ID05-2020
Skills
- Business Management
- QuickBooks
- Customer Service
- Sales development
- Social Media Management
- Content creation
- Brand Partnerships
- Leadership
- Team Collaboration
- Organization & Time Management
- Administrative Support
- Event Coordination
- Bilingual (English & Spanish)
- Communication
- Problem Solving
- Multitasking
- HR compliance
- Employee training
- Public Speaking
- Group Fitness Instruction
- Office software expertise
Timeline
Business Manager
GG&A Machining
01.2024 - Current
Human Resources Generalist
Dickinson Frozen Foods
06.2021 - 01.2024
Human Resources Assistant/Receptionist
Dickinson Frozen Foods
11.2020 - 06.2021
Maintenance Generalist
Dickinson Frozen Foods
09.2020 - 11.2020
Receptionist
Graffiti Beauty and Barber
02.2020 - 09.2020
Waitress/Cashier
Taqueria el Rancho
03.2018 - 03.2020
Fitness Instructor
Self-Employed
2025 - Current
Content Creator
Self-Employed
2024 - Current
High School -
Madison High School