Summary
Overview
Work History
Education
Skills
Certification
Interests
HOBBY
Timeline
Generic

Paulus Tri Hartanto

Department Manager – Maintenance
South Tangerang

Summary

Paulus Tri Hartanto is a senior professional with over 29 years of progressive experience in the elevator and escalator industry. He served at PT Mitsubishi Jaya Elevator and Escalator from 1996 to December 2025, concluding his tenure as Maintenance Department Manager. In this role, he was responsible for nationwide service sales operations across Indonesia, encompassing spare parts, modernization, repair, and reconstruction services. Recognized for consistently exceeding sales targets while maintaining a zero-accident record among technicians, Paulus demonstrates a performance-driven leadership style. He is committed to developing and empowering high-performing teams, with a strong emphasis on service sales management, contract governance, safety excellence, and customer satisfaction. He has proven capabilities in revenue growth, high-level negotiations, and fostering long-term relationships with clients. His multi-skilled background and excellent industry track record position him as a valuable leader in the field.

Although not actively seeking a new role, Paulus remains open to compelling career opportunities. He is driven by the desire for continuous learning and new challenges. Confident in his ability to contribute through his extensive experience and knowledge, he is eager to elevate his impact and take on greater responsibilities in his next career chapter.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

30
30
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Department Manager – Maintenance

PT Mitsubishi Jaya Elevator and Escalator
Jakarta, Jakarta
02.2017 - 12.2025
  • Lead nationwide service sales operations, ensuring targets are met in line with business plans.
  • Coach and develop service sales and field teams to enhance performance.
  • Develop strategies for securing major projects and lead contract negotiations.
  • Uphold Mitsubishi Electric's quality and safety standards in all service activities.
  • Address customer complaints effectively and ensure user and technician safety.

Section Manager – HR & GA

PT Mitsubishi Jaya Elevator and Escalator
12.2013 - 01.2017
  • Oversaw recruitment, training, payroll, and employee relations.
  • Developed HR policies to comply with labor regulations.
  • Provided infrastructure support to business units.

Section Manager – Installation

PT Mitsubishi Jaya Elevator and Escalator
02.2013 - 11.2013
  • Managed elevator installation projects across Indonesia.
  • Led operational improvements, cost-efficiency strategies, and staff development.
  • Ensured timely and quality-compliant installations.

Section Manager – Maintenance Sales

PT Mitsubishi Jaya Elevator and Escalator
10.2011 - 01.2013
  • Identified market opportunities and implemented service sales strategies.
  • Built and maintained strong customer relationships.
  • Secured new maintenance contracts and renewed existing agreements.

Branch Manager – Surabaya

PT Mitsubishi Jaya Elevator and Escalator
03.2007 - 09.2011
  • Managed sales and maintenance operations for East Indonesia.
  • Led modernization and reconstruction initiatives.
  • Built and trained a regional team to meet operational targets.
  • Coordinated with Head Office to ensure sales and maintenance goals were achieved.

New Sales Engineer

PT Mitsubishi Jaya Elevator and Escalator
05.1999 - 02.2007
  • Managed full-cycle sales: from lead generation to project handover.
  • Prepared tenders, quotations, and conducted competitor analysis.
  • Attended site meetings and built strong customer relations.

Maintenance Sales Executive

PT Mitsubishi Jaya Elevator and Escalator
04.1996 - 04.1999
  • Focused on selling maintenance and repair services.
  • Ensured timely renewals and established client trust.

Education

Bachelor's Degree - Mechanical Engineering

Pancasila University
Jakarta
01.1995

Skills

Certification

2024 | Torch Bearer Academy – Ethical Leadership Program, Mitsubishi Electric Asia Pacific, Thailand

Interests

Leadership & Team Development

Continuous Improvement

Customer Satisfaction

Automotive & Mechanical Systems

Traveling

HOBBY

Listening to music as a means of stress management and concentration

Timeline

Department Manager – Maintenance

PT Mitsubishi Jaya Elevator and Escalator
02.2017 - 12.2025

Section Manager – HR & GA

PT Mitsubishi Jaya Elevator and Escalator
12.2013 - 01.2017

Section Manager – Installation

PT Mitsubishi Jaya Elevator and Escalator
02.2013 - 11.2013

Section Manager – Maintenance Sales

PT Mitsubishi Jaya Elevator and Escalator
10.2011 - 01.2013

Branch Manager – Surabaya

PT Mitsubishi Jaya Elevator and Escalator
03.2007 - 09.2011

New Sales Engineer

PT Mitsubishi Jaya Elevator and Escalator
05.1999 - 02.2007

Maintenance Sales Executive

PT Mitsubishi Jaya Elevator and Escalator
04.1996 - 04.1999

Bachelor's Degree - Mechanical Engineering

Pancasila University
Paulus Tri HartantoDepartment Manager – Maintenance