Payton Olsen
Kuna
Summary
Proven ability to assess creditworthiness, manage financial documentation, and provide exceptional customer service in a financial environment. Developed skills include strong analytical abilities and meticulous attention to detail. Seeking to leverage these strengths while transitioning into new field to bring value and drive success.
Overview
2
2
years of professional experience
Work History
Loan Officer (Online Relationship Agent)
Idaho Central Credit Union
06.2024 - Current
- - Process and evaluate loan applications submitted online and via phone, ensuring compliance with internal policies and federal lending regulations.
- - Review applicant financial information including credit reports, income documentation, and debt-to-income ratios to determine creditworthiness.
- - Request and verify supporting documents, resolving discrepancies to keep applications moving efficiently.
- - Communicate loan terms, next steps, and application status to members while maintaining high satisfaction scores.
- - Averaged $1.3M in funded loan volume per month, processing 15+ applications daily with high accuracy.
- - Sold an average of 5 GAP policies per month with $100,000 in life and disability protection.
- - Collaborated with underwriting and funding teams to expedite approvals and closings.
Member Contact Center Agent
Idaho Central Credit Union
12.2023 - 06.2024
- - Delivered front-line customer service by handling high-volume inbound calls regarding account management, transactions, and general inquiries.
- - Provided members with accurate information on loan products, account services, and digital banking tools.
- - Resolved member concerns in a timely manner, consistently meeting quality and call-handling performance goals.
Education
High School Diploma -
Brigham Young University-Idaho
Rexburg, IDSkills
- Loan Processing & Documentation
- Credit Analysis & Income Verification
- Compliance & Regulatory Knowledge
- Customer Service & Communication
- Loan Origination Systems (LOS)
- Time Management & Multitasking
- Documentation review
Timeline
Loan Officer (Online Relationship Agent)
Idaho Central Credit Union
06.2024 - Current
Member Contact Center Agent
Idaho Central Credit Union
12.2023 - 06.2024
High School Diploma -
Brigham Young University-Idaho
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