Pedro Medrano
Nampa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team and Individual success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Sales & Membership Specialist
AAA IDAHO
11.2022 - Current
- Developed comprehensive insurance plans tailored to member needs, enhancing member satisfaction and retention.
- Conducted thorough risk assessments to identify coverage gaps, ensuring clients maintained optimal protection.
- Conducted outbound calls to engage potential clients and generate leads.
- Collaborated with sales team to refine pitch strategies for improved engagement.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions.
- Promoted additional products or services when appropriate, resulting in increased revenue generation for the organization.
Sales Manager
GEICO INSURANCE COMPANY
08.2019 - 08.2022
- During my career at Geico insurance company in Meridian Idaho I began as a insurance producer taking inbound calls at a high-volume as well as making outbound calls on leads every single day and also handling in person business and creating appointments to present products based on needs analysis. After one year of being the top producer and handling over 100+ calls a day and closing 10 or more sales a day over the phone and in person I was given the opportunity to be a leader for the sales producing team. Having empathy high-level of respect and coaching ability was very important for this position and I helped several different agents accomplish sales and customer service goals by duplicating everything that I was doing to help the office expand and grow with customer relationships and with volume of business. I gained a lot of experience in relationship building, closing, leading all while following the rules and processes of the business and maintaining the right certifications and licenses necessary to operate.
Life Insurance Agent
American Income Life Insurance Company
09.2016 - 08.2019
- Protecting and serving the members in every Union and Credit union, their friends and family. Making phone calls and booking appointments on warm leads, Qualifying people with different questions. Presenting the products to the members in their home and adjusting the program to fit each family and their specific needs. Enrolling any qualifying members of all walks of life, building rapport, establishing a long term relationship, and meeting all the needs of every different family, working on my laptop and smart phone as well as organization strategies to work efficiently. Constantly developing with self help books and training. Protect as many people as possible and service any existing members all around Idaho and all across the nation. Working as a team with others to accomplish the goals we set and protect the people who work hard and need our product. And with me being Bilingual and fluent in speaking/translation skills I can serve a larger variety of people be more effective for those of another language other than English.
- Developed and maintained client relationships to enhance policy retention and customer satisfaction.
Member service specialist
IDAHO CENTRAL CREDIT UNION
03.2018 - 11.2018
- At the credit union their priority is to provide customers with excellent service all around the board. I I am a perfect example of what it looks like and what it takes to exceed all expectations as a member service specialist. From being at the front line of the credit union, I am the first to greet and provided each member with personalized service to meet each one of their needs. Using different tactics to find gaps in a member needs such as financial and credit products that can enhance the lifestyle of members that I serve from doing a simple transaction to having a in depth financial conversation to find exactly what needs and services can be provided by asking open ended questions and making smart and educated recommendations that will only help all members anytime a member walks and I always go above and beyond to make sure that they leave better than when they came in. Educating being assumptive and painting a picture of why and how each service can help the members. Closing is very important to me and I have had a lot of training on how to close on a product as long as I reviewed the need for it. Building trust from the moment you greet someone is the most important thing once the trust is built I know that I can guide the member into the best option for them I am a genuine person and love to make an impact on the credit union, my first six months as a teller I lead the busiest branch with referrals and loyalty is just by focusing each day on the task at hand. With this position I have mastered my conversations with people my confidence is growing each day and my knowledge on finances is only growing and getting better. My ability to speak read and write two languages is something that I take advantage of to make a bigger impact in helping members
Education
GED -
MOUNTAIN VIEW HIGH SCHOOL
Meridian, ID04-2011
Skills
- Time management
- Decision-making
- Problem-solving
- Fluent spanish
- Empathy and rapport building
- Attention to detail
- Critical thinking
- Calm under pressure
- Verbal communication
- Multitasking Abilities
- Call control
- Data entry
- Lead generation
- Tenacious
- Goal oriented
- Reliable and punctual
- Outbound calling
- Technical skills
- Upselling and cross selling
Certification
- Life & Health Insuance License - since 2016
- Property & Casualty License - Since 2016
Languages
Spanish
Native or Bilingual
Timeline
Insurance Sales & Membership Specialist
AAA IDAHO
11.2022 - Current
Sales Manager
GEICO INSURANCE COMPANY
08.2019 - 08.2022
Member service specialist
IDAHO CENTRAL CREDIT UNION
03.2018 - 11.2018
Life Insurance Agent
American Income Life Insurance Company
09.2016 - 08.2019
GED -
MOUNTAIN VIEW HIGH SCHOOL