Pedro Miranda
Dive Center Manager
Labuan Bajo - Indonesia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Dive Center Manager
Aqura Dive center
10.2022 - Current
- Prepare and analyze profit and loss reports, ensuring financial sustainability and identifying areas for improvement
- Develop and manage budgets for both dive centers, allocating resources effectively to optimize operations and profitability
- Maintain effective communication with guests, providing information, addressing inquiries, and ensuring positive customer experience
- Handle daily organizational tasks for both dive centers, including scheduling diving activities, coordinating staff, and managing administrative duties
- Oversee process of ordering new equipment, ensuring well-stocked inventory to meet customer demands and maintain safety standards
- Manage and coordinate operations of two dive centers located in different locations, overseeing staffing, scheduling, and maintaining consistent service quality
- Implement standardized procedures and protocols across both dive centers to ensure efficient and seamless operations
- Foster a positive work environment and promote teamwork among staff members at both dive centers.
Advisor on Governmental Project
Biosfera - Sea Sheapeard
11.2021 - Current
- Involving in establishing and building of new diving center at Fisherman's Village
- Leading and guiding local community to develop skills and abilities
- Teaching english to local community (dive related)
- Certifying locals from Open Water to Dive Guides
- Preparing staff for international market
- Assemble social media, marketing and promoting project.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Anticipated responses and prepared clear and articulate answers.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Helped students develop organizational, time management and study skills.
Dive Center Manager
Azor Diving
05.2021 - 10.2021
- Complete operations & technical management
- Schedule management
- Selling & teaching courses
- Courses from DSD's to Dive Master
- Guiding certified divers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Processed payroll for employees as part of sound human resources and financial management strategies.
- Directed daily operations at busy Dive Center.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Resort Manager
Papua Paradise Eco Resort
10.2018 - 03.2020
- Developed and implemented promotional strategies to increase occupancy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Oversaw day-to-day operations of 35-room hotel with staff of 105 employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Implemented successful strategies to increase customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
Dive Center Operational Manager
Aqura Dive (Sudamala Seraya Resort)
06.2016 - 11.2018
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Instructor / Dive Center Operation Manager
Go Dive
10.2016 - 05.2017
- Organized special activities to build team cohesion and promote learning.
- Motivated junior teachers to provide exceptional learning environments.
- Evaluated student demographics to make effective choices in class and activity development.
- Reviewed class and student records to identify improvement opportunities.
- Created culture focused on teaching whole student and developing individual potential.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
Dive Center Manager
Azor Diving
04.2016 - 10.2016
- Complete operations & technical management
- Schedule management
- Selling & teaching courses
- Courses from DSD's to Dive Master
- Guiding certified divers.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Dive Equipment Repair and Maintenance Specialist
Cipreia Dive Club
11.2014 - 04.2015
- Scubapro, Mares, Aqualung and Apex regulator repair and maintenance
- Oxygen clean
- Repair and maintenance of complete equipment set.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Monitored industry trends to adapt strategies accordingly.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
Commercial Diver
Oceanario de Lisboa
01.2014 - 12.2014
- Supervised and trained other divers in performance of essential functions and duties of position.
- Recovered objects beneath silt and water, connecting hooks and elevating with cranes, winches or derricks.
- Removed trash and pollution from sea, depending on location and need.
- Maintained and checked diving equipment for functionality and safety.
- Checked and maintained diving equipment such as helmets, air tanks or gauges.
- Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.
Skipper/Guide
Cipreia Dive Club
06.2014 - 08.2014
- Skipper & boat maintenance
- Course sales & guiding.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Prevented ships under navigational control from engaging in unsafe operations.
- Took responsibility for ship operations in cases of injury or illness.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Dive Center Manager
Dive Tribe
01.2010 - 01.2013
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Processed payroll for over 12 employees as part of sound human resources and financial management strategies.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Travel Agent
CVT Congressos, Viagens e Turismo
01.2007 - 01.2010
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed promotional materials for travel packages to market hot destinations.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Created promotional materials to increase visibility and attract larger market share.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
PADI Dive Instructor
Eco Dive
Education
Business Economics
02.2000 - 09.2004
Skills
Data Analysis
Timeline
Dive Center Manager - Aqura Dive center
10.2022 - Current
Advisor on Governmental Project - Biosfera - Sea Sheapeard
11.2021 - Current
Dive Center Manager - Azor Diving
05.2021 - 10.2021
Resort Manager - Papua Paradise Eco Resort
10.2018 - 03.2020
Senior Instructor / Dive Center Operation Manager - Go Dive
10.2016 - 05.2017
Dive Center Operational Manager - Aqura Dive (Sudamala Seraya Resort)
06.2016 - 11.2018
Dive Center Manager - Azor Diving
04.2016 - 10.2016
Dive Equipment Repair and Maintenance Specialist - Cipreia Dive Club
11.2014 - 04.2015
Skipper/Guide - Cipreia Dive Club
06.2014 - 08.2014
Commercial Diver - Oceanario de Lisboa
01.2014 - 12.2014
Dive Center Manager - Dive Tribe
01.2010 - 01.2013
Travel Agent - CVT Congressos, Viagens e Turismo
01.2007 - 01.2010
Católica Lisbon School of Business & Economics - , Business Economics
02.2000 - 09.2004
PADI Dive Instructor - Eco Dive
Training Education
IDC Staff Instructor, Deep dive instructor, Drift dive instructor, Night dive instructor, Sidemount instructor, Dry suit instructor, Wreck instructor, Emergency oxygen provider instructor, Enriched air instructor, EFR instructor, Tech 40/45 diver, Tech rec gas blender (Nitrox & Trimix), Dive Against Debris Instructor, Dive Control Specialist Instructor, Platinum diver, Deep dive instructor, Dry suit instructor, Enriched air instructor, Recreational sidemount instructor, Wreck dive instructor, Night and limited visibility instructor, Boat dive instructor, Scuba ranger instructor, React right instructor, Level 3 shallow diver
Additional Technical Skills
- Apeks and Aqualung certified Technician
- Bahuer and Coltri compressor maintenance and service
- VHF operator
- Local Skipper 2 strokes and 4 strokes and small sailing boats
- Driving license B
Photography Skills
Drone Pilot
Non Smoker
True
Non Alcohol Drinking
True
Personal Information
- Age: 44
- Date of Birth: 03/12/79
- Nationality: Portuguese
Volunteer Experience
Sea Shepherd, Sao Vicente, Cape Verde, Turtle Conservation & Illegal Fishing, 2013, Species checking and counting., Reef checking and cleaning.
Dive Education
PADI IDC Staff Instructor & SSI Instructor
-Deep dive instructor
-Drift dive instructor
-Night dive instructor
-Sidemount instructor
-Dry suit instructor
-Wreck instructor,
-Emergency oxygen provider instructor
-Enriched air instructor
-EFR instructor
-Tech 40/45 diver
-Tech rec gas blender (Nitrox & Trimix)
-Dive Against Debris Instructor
-Dive Control Specialist Instructor
-Platinum diver
-Level 3 shallow diver
-+ 10.000 dives
Other Skills
Gained through many years of experiences not only as client facing sales manager, but also internal leading and managing teams., Ability to manage operational activities of dive centres of various sizes., Apeks and Aqualung certified Technician, Bahuer and Coltri compressor maintenance and service, VHF operator, Local Skipper 2 strokes and 4 strokes and small sailing boats, Driving license B, Word, Excel, Windows Office, Drone Pilot
Smoker
No Smoking
Alcohol Drinking
Non Drinking
Whatsapp Number:
+62 813 4617 5880
Personal Information
- Age: 44
- Date of Birth: 03/12/79
- Nationality: Portuguese
Volunteer Experience
Sea Shepherd, Sao Vicente, Cape Verde (Africa):
-Turtle Conservation & Illegal Fishing
-Species checking and counting
-Reef checking and cleaning.
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