Peggy Shadix
Pocatello
Summary
I feel like I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
I am a hardworking and passionate job seeker with strong organizational skills, ready to help my team achieve company goals. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Financial Aid Technical Records Specialist
Idaho State University
03.2015 - Current
- Followed up with students by phone and email regarding missing or needed information and compiled retrieved information into files.
- Maintained organized filing system to facilitate easy retrieval of documents.
- In charge of all electronic documents that came through our system.
- Took care of our main email that students and parents would email for 8 years.
- Tracked forms for counselors to process.
- Helped students with SAP and their GPA's.
- Customer service was a huge priority in the office.
- Kept our website updated.
Office Manager
Lee Chiropractic
01.2007 - 06.2014
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Installed a new computer system and got it running for medical documents and insurances.
- Did insurance claims.
Customer Service Representative
Bon/Macys
10.1999 - 10.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Worked in the cash office and did deposits.
- When store was liquidating, I stepped up to HR for 2 months.
Skills
- Authorized User Verification
- Information Coding
- File Maintenance Guidelines
- File Management
- Critical Thinking
- Proactive Self-Starter
- Microsoft Office
- Creative Problem Solving
- Data Entry
- Attention to Detail
- Filing System Creation
- Typing and Word Processing
- Decision Making and Prioritization
Timeline
Financial Aid Technical Records Specialist
Idaho State University
03.2015 - Current
Office Manager
Lee Chiropractic
01.2007 - 06.2014
Customer Service Representative
Bon/Macys
10.1999 - 10.2006
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