Phyllis Rahn
Nampa,ID
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Staff Accountant
Higher Ground USA
06.2021 - Current
- Administer employee benefits programs and assist with open enrollment.
- Manage benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Manage accounts payable processing, ensuring timely payments to vendors.
- Prepare timely and accurate tax filings, ensuring compliance with federal, state, and local regulations.
- Payroll processing, ensuring timely and accurate salary disbursements to employees.
- Check employees' benefits enrollment for accuracy and input all data into Select Health, BPA and Mutual of Omaha platforms.
- Process employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Manage COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Serve as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Process and reconcile HSA and 401K elections against vendor records.
- Support CFO with special projects and additional job duties.
- Maintain diligent review of employee expense submissions.
- Reconcile credit cards, SVCO and Atkinson's accounts, investigating, and resolving discrepancies to ensure accurate financial reporting.
Human Resources Specialist/Recruiting Manager
Valley Glass Inc.
03.2020 - Current
- Coordinate employee training programs to boost skills development and improve overall performance.
- Provide support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Collaborate with department managers to identify staffing needs and create strategic recruiting plans.
- Ensure compliance with federal, state, and local labor laws through regular audits to include updates to Company Handbook and Policies.
- Develop performance management systems that allow for accurate tracking of employee progress and goal.
- Advocate for staff members, helping to identify and resolve conflicts.
- Collaborate with managers to identify and address employee relations issues.
- Create and deliver HR training sessions for managers through our attorneys at Employers Council.
- Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partner with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Streamline recruitment processes for efficiency, reducing average hiring time significantly.
- Learn and adapted quickly to new technology and software applications.
- Review resumes and employment applications and interview applicants to evaluate work history and other qualifications.
- Manage applicant tracking systems to keep recruitment processes organized.
- Conduct phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Handle confidential and sensitive information with discretion and tact.
CSR
Valley Glass Company
12.2018 - 03.2020
- Prepare daily bank deposits
- Input/review work orders/invoicing
- Create daily installer schedules
- Deliver prompt service to prioritize customer needs.
- Respond to customer requests for products, services, and company information.
- Collaborate with management to develop strategies for enhancing overall customer experience.
- Assist customers with account set-up, enabling smooth transitions into using the company's products or services.
- Reduce process inconsistencies and effectively trained team members on best practices and protocols.
- Educate customers about billing, payment processing and support policies and procedures.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
Accounting Specialist
Greater Boise Auditorium District/DBA Boise Centre
11.2015 - 03.2018
- Prepare cash banks for events, balance all cash events using reports from Aloha Software, bank deposits
- Accounts Payable processing for two companies to include maintain vendor files, vendor inquiries and resolve invoice discrepancies using Sage Accounting Software
- Fixed Assets acquisitions, classifications, depreciation and dispositions using Unger Boeck Software
- Monitor & Track annual Capital Expenditures & Construction budget up to $14.6 million, assist with RFP's & RFQ's post and track
- Month/Year End close process to include, accruals, journal entries, depreciation, reconcile to General Ledger and print financial reports and distribute to management when needed
- Establish cash handling, fixed asset and accounts payable policy and procedures
Executive Assistant
Greater Boise Auditorium District dba Boise Centre
12.2014 - 11.2015
- Greeted visitors entering the office, determined the nature and purpose of visit, and directed them to the appropriate destination
- Review event contracts to have correct information and completeness for Executive Director final signature and approval
- Compile, transcribe minutes for Staff and Board meetings
- Prepare and organize Board Packets for distribution
- Maintain event customer files, accounts payable files
- Accounts Payable processing for two companies
Human Resources/Office Manager
Pro Power Clean
02.2014 - 12.2014
- Responsible for all aspects of payroll for 75 employees, to include data entry in QTS (integrated payroll system), garnishments, vacation hours, advances, rate increases, direct deposit & tax deductions
- Verify work hours through T-Sheets (time tracking system) with manual time sheets, transfer data to excel spreadsheet
- Prepare payroll excel spreadsheet for review for authorization to input into QTS, verify ending balances, for accuracy
- Process and disburse payroll check and answer all questions in regards to employees time, deductions etc., if needed
- Welcome new employees through orientation, new hire paperwork, company policies and related work videos
Executive Assistant/Human resources
National Associates Inc./United States Army
02.2007 - 02.2014
- Human Resources to include assist staff members on all matters concerning support for all personnel, responsible for the oversight of all strength management and strength distribution actions, readiness, health and welfare of all Soldiers, record data including such information as addresses, leave, counseling's, sick time, promotions, medical documentation
- Type military and nonmilitary correspondence, messages, orders, requisitions, directives, and similar material
- Track all MEDPROS (Medical Protection System) to include data entry of confidential information, immunizations and medical readiness
- DTMS (Digital Training Management System) fielded and indoctrinated this system for widespread company usage for scheduling of station training, physical training, mandatory training from USAREC (United States Army Recruiting Command), entering information in a web-based tracking system
- Organize community and military organizational events that served as part of the Army's Public Relations Campaign
- Key Inventory Control and Vehicle Inventory Management and overall maintenance of 31 Government vehicles
Education
Skills
- Accounts Payable/Receivables
- Payroll processing
- Statement reconciliation
- Confidential document control
- General accounting
- Intuit quickbooks
- Prepare meeting minutes
- Audit support
- HR policies and procedures
- Recruiting
- Onboarding and orientation
- Background checks & Drug screens
- Compensation and benefits
- Performance management
Certification
LinkedIn Learning-Human Resources: Building a Performance Management System
LinkedIn Learning-Interviewing Techniques
LinkedIn Learning-Strategic Human Resources
Employers Council-Enhancing Performance through Documentation
Employers Council-Harassment Prevention for Managers and Supervisors
Employers Council-Employment Law Update
Employers Council-Compensation Strategy & HR Data
Employers Council-Diversity Equity and Inclusion Planning
Employers Council-HR Expertise & Support
Employers Council-Interviewing and Hiring
Employers Council-Employment Law Advice & Representation
Employers Council-Family and Medical Leave Act Advanced Workshop
Employers Council-Fundamentals of Human Resource Management
Timeline
Staff Accountant
Higher Ground USA
06.2021 - Current
Human Resources Specialist/Recruiting Manager
Valley Glass Inc.
03.2020 - Current
CSR
Valley Glass Company
12.2018 - 03.2020
Accounting Specialist
Greater Boise Auditorium District/DBA Boise Centre
11.2015 - 03.2018
Executive Assistant
Greater Boise Auditorium District dba Boise Centre
12.2014 - 11.2015
Human Resources/Office Manager
Pro Power Clean
02.2014 - 12.2014
Executive Assistant/Human resources
National Associates Inc./United States Army
02.2007 - 02.2014
LinkedIn Learning-Human Resources: Building a Performance Management System
LinkedIn Learning-Interviewing Techniques
LinkedIn Learning-Strategic Human Resources
Employers Council-Enhancing Performance through Documentation
Employers Council-Harassment Prevention for Managers and Supervisors
Employers Council-Employment Law Update
Employers Council-Compensation Strategy & HR Data
Employers Council-Diversity Equity and Inclusion Planning
Employers Council-HR Expertise & Support
Employers Council-Interviewing and Hiring
Employers Council-Employment Law Advice & Representation
Employers Council-Family and Medical Leave Act Advanced Workshop
Employers Council-Fundamentals of Human Resource Management
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