PIERRE COSTANTEIN KAPPUW
Account Retention Manager
Bekasi Timur,Jawa Barat
Summary
8+ years experience in Sales and Marketing, Account Management, Client Service and also Event Sponsorship & Partnership with proven ability to maintain client relationships and resolve concerns effectively. Demonstrated success in implementing strategies that improve client satisfaction and retention rates. Applied problem-solving and communication skills to ensure client loyalty and long-term engagement.
Overview
10
10
years of professional experience
Work History
Account Retention Manager
PT PERSADA PURITAMA
Kota Bekasi, JB
11.2023 - Current
- Delivered engaging presentations to showcase product offerings and demonstrate value proposition to clients.
- Streamlined internal processes for efficient account management, reducing turnaround times for client requests.
- Analyzed performance metrics to identify trends, anticipate churn, and implement targeted interventions for at-risk accounts.
- Strengthened account retention rates by developing and implementing effective client management strategies.
- Collaborated with cross-functional teams to address customer concerns and develop tailored solutions for improved retention.
- Established long-term partnerships with clients by understanding their unique needs and delivering customized solutions.
Senior Account Executive
PT IDEA IMAJI PERSADA
Bandung, Jawa Barat
01.2022 - 02.2023
- Handling existing Client needs such as Social media, Digital campaign, Event sponsorship and partnership
- Generate new leads
- Maintaining long term business relation with Existing client
- Cold called prospects to explain partnership benefits, representing company values.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Prepared documentation, finalized sales and maintained records.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
Marketing Communication
KALAHA Group
Jakarta, DKI Jakarta
05.2021 - 01.2022
- Create new partnership with F n B Brand
- Handling Corporate and Private event in Company Restaurant
- Supervise Venue decoration, Coordinate with Production vendors, and handling all event permit
- Work close with social media team to ensure all social media post are on scheduled
- Enhanced brand visibility by developing and implementing comprehensive marketing communication strategies.
- Created marketing communication materials to drive awareness and excitement for products.
- Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
Account Executive
VENUE Magazine ( Part Of Kompas Gramedia )
Jakarta, DKI Jakarta
08.2019 - 02.2021
- Generate new Leads from Tourism Industry
- Maintenance Existing Client, Hotels, Tourism Board, Local Government
- Create partnership with all Hotels in Indonesia to support their Advertising & campaign
- Supervise Custom Publishing Project with CIMB Niaga E-magazine Project
- Supervise Custom Publishing Project with BANK DKI Annual Book Project
- Work close with Social Media team to maintenance client Campaign
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Account Executive for SME
STOQO
Jakarta Timur, DKI Jakarta
08.2018 - 08.2019
- Handling SME client to support their needs and help their daily order from our Apps
- Regular visit to client outlet, filling their complaint ( if there's any )
- Educate client and regularly inform them about new update from our apps & new promo from our apps
- Work closely with fleet management team to ensure that there's no issue or problem with the delivery
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Marketing Creative & Operational
NETWORK PLUS
Jakarta
10.2017 - 08.2018
- Handling social media campaign & promo ( Instagram & Facebook )
- Create new campaign & promo for Coworking Space
- Responsible for all tenant needs ( Lease agreement, Meeting room, Internet troubleshoot, Contract Renewal )
- Record all office logistic needs
- Supervise all event that held in our Venue
Account Executive
PERDANA IMMG
Jakarta, DKI Jakarta
01.2015 - 09.2017
- Communicate & work closely with Creative & Digital Agency to handle Client campaign in our program
- Coordinate with editor, sound director and media planner to ensure that client brief is perfectly delivered
- Regularly communicate with TV Station ( RCTI ) about airtime, commercial spot and any troubleshoot
- Handling offline event and promo
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
SMU 2 PSKD
JakartaBachelor of Economy Management - Marketing Management
Universitas Katolik Indonesia Atma Jaya
JakartaSkills
Client engagement
Timeline
Account Retention Manager
PT PERSADA PURITAMA
11.2023 - Current
Senior Account Executive
PT IDEA IMAJI PERSADA
01.2022 - 02.2023
Marketing Communication
KALAHA Group
05.2021 - 01.2022
Account Executive
VENUE Magazine ( Part Of Kompas Gramedia )
08.2019 - 02.2021
Account Executive for SME
STOQO
08.2018 - 08.2019
Marketing Creative & Operational
NETWORK PLUS
10.2017 - 08.2018
Account Executive
PERDANA IMMG
01.2015 - 09.2017
High School Diploma -
SMU 2 PSKD
Bachelor of Economy Management - Marketing Management
Universitas Katolik Indonesia Atma Jaya
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