Piper Erchul
Boise
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at The Yellowstone Restaurant. Excelled in high-volume dining environments, showcasing exceptional customer service and a strong work ethic. Proven ability in cash handling and guest engagement, significantly enhancing dining experiences. Demonstrated mastery in task prioritization and cleanliness standards, contributing to performance improvement and operational efficiency.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
3
3
years of professional experience
Work History
Server/bartender
The Yellowstone Restaurant
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Starbuck Coffee
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Gate City Coffee
05.2024 - 08.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Restaurant Hostess
Chandlers
07.2023 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food Runner
Bacon
04.2023 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bachelor of Interdisciplinary Studies - Art Entrepreneurship, Business, Content Management
Boise State University
Boise, ID12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Performance improvement
- Table bussing
- Task prioritization
Timeline
Barista
Gate City Coffee
05.2024 - 08.2024
Restaurant Hostess
Chandlers
07.2023 - 05.2024
Food Runner
Bacon
04.2023 - 09.2023
Server/bartender
The Yellowstone Restaurant
02.2022 - Current
Barista
Starbuck Coffee
08.2021 - Current
Bachelor of Interdisciplinary Studies - Art Entrepreneurship, Business, Content Management
Boise State University
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