- I enjoy helping others and giving back to the community
- I love books and reading
- I like working with my hands and fixing things
- I love all genres of music
- I enjoy cooking for friends and family gatherings
- Fashion and Style!
- I love gardening at home, specifically vegetables and herbs that I can use to cook with!
- Road Trips and traveling
- Off-roading and being out in the country
Piper Kiefer
Caldwell
Summary
Dependable and adaptable individual with experience in customer service and patient support. Known for strong teamwork and organizational skills, contributing to improved operations and patient satisfaction. Prepared to make a significant impact in a collaborative environment.
Overview
3
3
years of professional experience
Work History
Customer Experience Lead Of Operations
Victoria's Secret & PINK
10.2023 - Current
- Worked effectively in fast-paced environments.
- Managed and led shipment processing, floorset, and operational tasks such as Inventory, holiday prep, etc.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Managed schedule changes and shift availabilities.
- Preformed store opening and closing routines such as daily plans, till preparation, email communication with District managers, etc.
Nursing Assistant
The Cottages Senior Living
09.2024 - 08.2025
- Assisted residents with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and safety standards in patient areas to ensure a hygienic environment.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Assistance with medications.
- Documented patient information accurately to support continuity of care and compliance.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Nursing Assistant
Shaw Mountain Of Cascadia
01.2023 - 09.2023
- Trained new nursing assistants on best practices and facility protocols for efficiency.
- Provided emotional support to residents and families, fostering a compassionate atmosphere.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Extensive experience with aiding Alzheimer's and dementia patients.
Education
High School Diploma -
Eagle Academy
Boise, IDSkills
- Customer service
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- Organization and time management
- Computer skills
- Communication skills
- General knowledge of CPR and AED
- House keeping skills
Interests
Timeline
Nursing Assistant
The Cottages Senior Living
09.2024 - 08.2025
Customer Experience Lead Of Operations
Victoria's Secret & PINK
10.2023 - Current
Nursing Assistant
Shaw Mountain Of Cascadia
01.2023 - 09.2023
High School Diploma -
Eagle Academy