Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Pradana Santa

Pradana Santa

Head Of Fullfilment Platform And Project
Bekasi Barat

Summary

With a proven track record at several company, I excel in enterprise architecture and analytical skills, driving innovation and efficiency. Spearheaded major IT projects, achieving significant operational improvements. My leadership and problem-solving aptitude ensure project success, blending technical prowess with strategic insight for transformative solutions.

Overview

25
25
years of professional experience
1
1
Certificate
2
2
Languages

Work History

Head of Fulfillment Platform and Project

Asianet Media Teknologi
01.2026 - Current
  • Managed around 200000 new installation order per year and 20000 all order per month
  • Managing day to day IT Operation for fulfillment domain
  • Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
  • Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
  • Build an end to end ISP Platform for new business idea
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Advisory IT Architect

Asianet Media Teknologi
04.2024 - 12.2025
  • Fostered strong client relationships through clear communication, transparency in decision-making processes, and consistently delivering value-added solutions.
  • Reduced downtime by proactively identifying potential issues and implementing preventative measures in system designs.
  • Achieved timely project completion by closely monitoring progress and adjusting strategies as needed to meet deadlines without compromising quality standards.
  • Established best practices for IT architecture development, setting a standard for quality and consistency across projects.
  • Complete end to end development for in house OSS/BSS and Order Management that supported 200000 order installation per year

Head of IT

Asianet Media Teknologi
10.2021 - 03.2024
  • Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
  • Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
  • Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
  • Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
  • Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
  • Managing USD 3 Million budget for IT

Solution Architect

U Mobile
01.2021 - 09.2021
  • Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
  • Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
  • Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Reviewing migration approach of 9 million subscriber end to end OSS/BSS

Consumer Digitization Subject Matter Expert

Delta Partner / FTI Delta
01.2020 - 01.2021
  • Provided thought leadership on industry-specific topics, establishing reputation as authority within field.
  • Served as liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
  • Supported implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Subject Matter expert for creating customer experience application that support 8 million subscriber

Head of Planning and Disruptive Technology

Smartfren Telecom
01.2019 - 12.2019
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments with 1 project initiative for Sales and Distribution

Solution Architect

Sampoerna Telekomunikasi
04.2016 - 10.2018
  • aeFacilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
  • Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
  • Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
  • Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
  • Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Shaping end to end OSS/BSS application for supporting 2 million subscriber

Technology Consultant

XL Axiata
02.2015 - 06.2015
  • Facilitated IT enterprise architecture across organization's enterprise transformation programs.
  • Conducted OSS/BSS architecture assessments, identifying gaps and providing recommendations for improvement
  • Build XL BSS/OSS Architecture Blueprint
  • Build XL Business Service Application Diagram
  • Build TAM Analysis
  • Reviewing end to end OSS/BSS system that support 90 million subscriber

Head of Architect

Tech Mahindra
06.2014 - 01.2015
  • eROptimized system performance by conducting thorough evaluations and recommending necessary improvements.
  • Streamlined business processes with customized IT architecture strategies tailored to client needs.
  • Championed culture of innovation by encouraging experimentation with new technologies and methodologies, leading to improved outcomes for clients and the organization as whole.
  • Fostered strong client relationships through clear communication, transparency in decision-making processes, and consistently delivering value-added solutions.
  • Collaborated with cross-functional teams to deliver comprehensive IT solutions, driving project success.
  • Reviewing end to end OSS/BSS that support 60 million subscriber

Head of Delivery

Tech Mahindra
07.2011 - 06.2014
  • Built a high-performing team through effective recruitment strategies tailored specifically towards attracting top talent within the field.
  • Implemented innovative solutions to overcome obstacles and deliver results in challenging situations.
  • Led cross-functional teams for successful project completion within deadlines and budget constraints.
  • Conducted regular reviews of ongoing projects to identify potential risks and implement mitigation strategies accordingly.
  • Optimized resource utilization by reallocating personnel based on workload requirements and skill sets.
  • Managing managed service team for L2,L3 and L4
  • Managing 100 Change Request a year and 2 main Project a year

Education

No Degree - Digital Leadership

ECornell University
950 Danby Road, Suite 150,Ithaca, NY 14850
05.2022 - 07.2022

Bachelor of Engineering - Data Telecommunication

STT Telkom
Jakarta
08.1995 - 03.2001

Skills

Data Analytics

Technical Support Management

Business Analysis

Enterprise Architecture

Disaster Recovery

IT Governance

Analytical Skills

Project lifecycle management

Product Development

Problem-solving aptitude

Technology Integration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein

Timeline

Head of Fulfillment Platform and Project

Asianet Media Teknologi
01.2026 - Current

Advisory IT Architect

Asianet Media Teknologi
04.2024 - 12.2025

Digital Leadership

05-2022

No Degree - Digital Leadership

ECornell University
05.2022 - 07.2022

Head of IT

Asianet Media Teknologi
10.2021 - 03.2024

Solution Architect

U Mobile
01.2021 - 09.2021

Consumer Digitization Subject Matter Expert

Delta Partner / FTI Delta
01.2020 - 01.2021

Head of Planning and Disruptive Technology

Smartfren Telecom
01.2019 - 12.2019

Solution Architect

Sampoerna Telekomunikasi
04.2016 - 10.2018

Technology Consultant

XL Axiata
02.2015 - 06.2015

Head of Architect

Tech Mahindra
06.2014 - 01.2015

Head of Delivery

Tech Mahindra
07.2011 - 06.2014

Bachelor of Engineering - Data Telecommunication

STT Telkom
08.1995 - 03.2001
Pradana SantaHead Of Fullfilment Platform And Project