Pradana Santa
Head Of Fullfilment Platform And Project
Bekasi Barat
Summary
With a proven track record at several company, I excel in enterprise architecture and analytical skills, driving innovation and efficiency. Spearheaded major IT projects, achieving significant operational improvements. My leadership and problem-solving aptitude ensure project success, blending technical prowess with strategic insight for transformative solutions.
Overview
25
25
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Head of Fulfillment Platform and Project
Asianet Media Teknologi
01.2026 - Current
- Managed around 200000 new installation order per year and 20000 all order per month
- Managing day to day IT Operation for fulfillment domain
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Build an end to end ISP Platform for new business idea
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Advisory IT Architect
Asianet Media Teknologi
04.2024 - 12.2025
- Fostered strong client relationships through clear communication, transparency in decision-making processes, and consistently delivering value-added solutions.
- Reduced downtime by proactively identifying potential issues and implementing preventative measures in system designs.
- Achieved timely project completion by closely monitoring progress and adjusting strategies as needed to meet deadlines without compromising quality standards.
- Established best practices for IT architecture development, setting a standard for quality and consistency across projects.
- Complete end to end development for in house OSS/BSS and Order Management that supported 200000 order installation per year
Head of IT
Asianet Media Teknologi
10.2021 - 03.2024
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Managing USD 3 Million budget for IT
Solution Architect
U Mobile
01.2021 - 09.2021
- Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Reviewing migration approach of 9 million subscriber end to end OSS/BSS
Consumer Digitization Subject Matter Expert
Delta Partner / FTI Delta
01.2020 - 01.2021
- Provided thought leadership on industry-specific topics, establishing reputation as authority within field.
- Served as liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Supported implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Subject Matter expert for creating customer experience application that support 8 million subscriber
Head of Planning and Disruptive Technology
Smartfren Telecom
01.2019 - 12.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments with 1 project initiative for Sales and Distribution
Solution Architect
Sampoerna Telekomunikasi
04.2016 - 10.2018
- aeFacilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
- Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Shaping end to end OSS/BSS application for supporting 2 million subscriber
Technology Consultant
XL Axiata
02.2015 - 06.2015
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Conducted OSS/BSS architecture assessments, identifying gaps and providing recommendations for improvement
- Build XL BSS/OSS Architecture Blueprint
- Build XL Business Service Application Diagram
- Build TAM Analysis
- Reviewing end to end OSS/BSS system that support 90 million subscriber
Head of Architect
Tech Mahindra
06.2014 - 01.2015
- eROptimized system performance by conducting thorough evaluations and recommending necessary improvements.
- Streamlined business processes with customized IT architecture strategies tailored to client needs.
- Championed culture of innovation by encouraging experimentation with new technologies and methodologies, leading to improved outcomes for clients and the organization as whole.
- Fostered strong client relationships through clear communication, transparency in decision-making processes, and consistently delivering value-added solutions.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, driving project success.
- Reviewing end to end OSS/BSS that support 60 million subscriber
Head of Delivery
Tech Mahindra
07.2011 - 06.2014
- Built a high-performing team through effective recruitment strategies tailored specifically towards attracting top talent within the field.
- Implemented innovative solutions to overcome obstacles and deliver results in challenging situations.
- Led cross-functional teams for successful project completion within deadlines and budget constraints.
- Conducted regular reviews of ongoing projects to identify potential risks and implement mitigation strategies accordingly.
- Optimized resource utilization by reallocating personnel based on workload requirements and skill sets.
- Managing managed service team for L2,L3 and L4
- Managing 100 Change Request a year and 2 main Project a year
Education
No Degree - Digital Leadership
ECornell University
950 Danby Road, Suite 150,Ithaca, NY 14850 05.2022 - 07.2022
Bachelor of Engineering - Data Telecommunication
STT Telkom
Jakarta 08.1995 - 03.2001
Skills
Data Analytics
Technical Support Management
Business Analysis
Enterprise Architecture
Disaster Recovery
IT Governance
Analytical Skills
Project lifecycle management
Product Development
Problem-solving aptitude
Technology Integration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein
Timeline
Head of Fulfillment Platform and Project
Asianet Media Teknologi
01.2026 - Current
Advisory IT Architect
Asianet Media Teknologi
04.2024 - 12.2025
Digital Leadership
05-2022
No Degree - Digital Leadership
ECornell University
05.2022 - 07.2022
Head of IT
Asianet Media Teknologi
10.2021 - 03.2024
Solution Architect
U Mobile
01.2021 - 09.2021
Consumer Digitization Subject Matter Expert
Delta Partner / FTI Delta
01.2020 - 01.2021
Head of Planning and Disruptive Technology
Smartfren Telecom
01.2019 - 12.2019
Solution Architect
Sampoerna Telekomunikasi
04.2016 - 10.2018
Technology Consultant
XL Axiata
02.2015 - 06.2015
Head of Architect
Tech Mahindra
06.2014 - 01.2015
Head of Delivery
Tech Mahindra
07.2011 - 06.2014
Bachelor of Engineering - Data Telecommunication
STT Telkom
08.1995 - 03.2001