Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Hobbies and Interests
Personal Information
Timeline
Hi, I’m

Prasetyo, Hartono WONGSOWIJOYO

Jakarta
Prasetyo, Hartono WONGSOWIJOYO

Summary

A General (Operation) Manager position ( for opening or new setting up from a scratch) or a Top Managerial level in Food & Beverage within the Hospitality Service Industry or any other Service related Industry

Summary of qualifications 1995 French Wine Lecture Program by SOPEXA 1995 1995 Food Service Seminar, as translator to Prof. Kenneth Smith, Ed.D.,C.H.E., Restaurant and Resort Management of Colorado State University and also as participant 1995 Pekan Pangan Femina, as the Jury of Cake Decorating Competition representing Vineth Bakery 1994 Entremet Noveaux Course, Ecole Gastronomique Bellouet Conseil , Paris, France 1991 Practical and theoritical training for European Cakes and Pastries in MARTIN BRAUN, Hannover - Germany 1991 French Course, Centre Culturel Francais de Jakarta 1990 Restaurant Management Course, by Movenpick Restaurant Verwaltung - BellevueHotel fachshule, Zurich – Switzerland 1989 Sommergemuse Workshop, Movenpick Verwaltung, Adliswil – Switzerland 1988 Banking in - house workshop, Bank Danamon Indonesia 1986 Book Keeping Governmental Examination, Grade A1 1985 French Course, Centre Culturel Francais de Jakarta

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

39
years of professional experience

Work History

The OLD BATAVIA

General Manager (for Opening stages)
01.2015 - Current

Job overview

  • Company Overview: a high standard cozy backpacker hotel
  • Setting up the standard as per request of the owners and hiring staffs for operational, and set-up and conduct training from front desk up to housekeeping and also F&B activities (jacuzzi bar and Food court)
  • A high standard cozy backpacker hotel

DREAMTEL JAKARTA

General Manager (later as General Operation Manager)
01.2014 - 12.2014

Job overview

  • Company Overview: a three stars rated hotel should be
  • Main responsibility to prepare the hotel to be ready for operation within 3 (three) months only
  • Hiring, setting salary range, create the three stars’ standard operation procedure for every position in all departments, create standard for all departments’ training
  • Controlling daily operational and create standard for room performances and all F&B activities in the whole run smoothly
  • A three stars rated hotel should be

HYPER INN @ PasKal Hyper Square

General Operational Manager
01.2012 - 12.2012

Job overview

  • Setting up the 6 stories of 4 rukos which became first Business Budget hotel and ensure all concept of the hotel can be translated into the Lobby interiors & meeting rooms
  • Also acting as the Lobby interior designer, also as the trainer for new recruits (with non hotel background or education)
  • Running a low budget hotel in prime service conditions

SAPU LIDI BERSATU (SAPU LIDI GROUP)

OPERATIONAL MANAGER (incl. SPA MANAGER)
01.2011 - 12.2011

Job overview

  • Company Overview: Head Office Imah Seniman
  • Mostly in-charge for projects of Bob Doank (the owner of Sapu Lidi Bersatu) in Ubud – Bali, Ciburial, Palagan – Yogyakarta, Imah Seniman –Lembang, Ranca Upas – Ciwidey, Cihampelas –Bandung
  • Mostly in-charged in planning, design & business strategy
  • Conduct brain-storming session and cooperation with all team members to make sure the whole project in-hand on the right track (on time schedule)
  • Sometimes can be the representative of Mr
  • Bob Doank also the personal assistant or secretary
  • Also appointed & projected to represent the head office in setting up a representative office in Ubud, Bali
  • Head Office Imah Seniman

GOLDEN HANDS

OPERATION MANAGER (under construction, Opening & First operation)
01.2009 - 12.2010

Job overview

  • Company Overview: SPA
  • Lounge & Wellness Club
  • In-charge in coordinating the whole building project (including structure civil engineering, rooms & corridor interior designs, Public area designs, Façade details & design) for more than 9 (nine) months, recruitment, & make sure the whole operation running smoothly for servicing the customers & members
  • SPA
  • Lounge & Wellness Club

CHILL-OUT ROOM INC.

Operation Manager
01.2007 - 12.2007

Job overview

  • Company Overview: P.T
  • BOGA TRIMAKMUR SEJAHTERA
  • A unique outlet's concept which contents of pool-yard area, Cafe, Lounge, Fashion shops (Distros), also cyber computer rental (Warnet), acting also as the Business Manager, since the operation is in very low condition, in order to generate sales and relationship with the Sponsors, to create new Chill-out Room concept
  • P.T
  • BOGA TRIMAKMUR SEJAHTERA

MY PALACE S.P.A. CAFÉ, HEALTH CENTER

Consultant and General Manager
01.2006 - 12.2006

Job overview

  • Creating the S.P.A
  • Start from A to Z, the whole preparation start from hiring, implementing the system, find out about therapists & the trainers and also the management, Finance & Accounting system development
  • Also directing & controlling the daily operation

GRAND MANHATTAN CLUB at BOROBUDUR

General Manager
01.2005 - 12.2005

Job overview

  • Responsible in implementing new system of 5-stars standard of service & helping other departments’ problems, new hiring & firing staffs, adding new positions in Organizational Charts
  • Involved in the in-house Event Organizer, then participate in managing & handling two big events : Ada Band & “Forever Love with Rossa” (the four (4) hours New Year’s Rossa’s live concert)

EMPORIVM BOUTIQUE HOTEL & SPA JAKARTA

SPA Manager and H.R.D. Manager, also as Assistant to Operation Director (temporal)
01.2004 - 12.2005

Job overview

  • Company Overview: under the management of P.T
  • Hidemasa Jaya Entertainment & P.T
  • Paramita Inti Mandiri
  • Responsible in HRD for both company and implementing the service systems
  • And advise the directors for human resources and implementation of it, also in-charge as Operation Manager during daytime to control activities of all staffs’ preparation
  • Leading & controlling daily activities of the SPA to make sure the improvement of the SPA’s service quality
  • Ensure the whole service system is upgraded and implemented for the customer’s satisfaction through trainings, briefing, crash program, etc
  • Under the management of P.T
  • Hidemasa Jaya Entertainment & P.T
  • Paramita Inti Mandiri

GOLDEN CROWN

Assistant to Operational Director
01.2002 - 12.2003

Job overview

  • Company Overview: Under the management of P.T
  • Mahkota Aman Sentosa (M.A.S.)
  • Responsible in directing, controlling, advising, and implementing the whole management strategy to the establishment in preparation towards the opening of the 5 stars-class entertainment
  • Standardize the whole training, recruitment and develop the most potential source of the establishment in order to fight the competition of market within the Kota area
  • Under the management of P.T
  • Mahkota Aman Sentosa (M.A.S.)

GUMILANG SARI *** HOTEL

Food & Beverage Manager
01.2000 - 12.2000

Job overview

  • Responsible in setting up the soon to be open KAFE KAYU MANIS, designing the soon to be additional F & B outlet, preparing the budgeting plan for the whole F & B department
  • Design a suitable training for the whole department, controlling and analyzing the whole daily operation including banquet sales activities and give directions to the sub-ordinates involved in the project

JASA INTERIOR & ARSITEKTUR DESIGN (JID)

Food & Beverage Division Manager
01.2000 - 12.2000

Job overview

  • Responsible to set-up and create every foundation for the F & B operation, with starter project is KAFE BUNGA, in-charge of the whole project such as FF&E, lay-outs, recruiting, trainings, daily basis whole operation, controlling daily basis finance, income & accounting, purchasing, etc
  • Involved directly in decision-making, giving professional advices and consultancy
  • Responsible and reporting directly to the Director

SOULS OF FIRE (S. O. F.) CAFÉ

Operation Manager
01.1999 - 12.1999

Job overview

  • Company Overview: Under the management of P
  • T
  • GOSPELMEDIA INTERNUSA
  • In-charge of and responsible of the whole operation of the café with more than 300 seating capacity, setting up the system of food & goods flow within the operation, undertaking the personnel affairs, setting up the banquet procedures and many others activities as the newly set-up condition in the whole aspect of the establishment
  • Report & responsible directly to the Board of Director
  • Under the management of P
  • T
  • GOSPELMEDIA INTERNUSA

MERCURE REKSO HAYAM WURUK

Assistant Food & Beverage Manager
01.1997 - 12.1998

Job overview

  • Responsible to manage all the five outlets within the hotel since the pre-opening stages
  • Also in-charge as the Manager on Duty at least twice a week, and as the management instrument to monitor the contractor & sub-contractors about advising of all the F&B outlets lay-out

MANDARIN ORIENTAL JAKARTA

Outlet Manager, KAFEKAFE
01.1997 - 12.1997

Job overview

  • Responsible to manage an outlet, conducting the outlet promotion activities related with the Public Relations Department
  • Conducting the training needed by the outlet under cooperation with Training Department and helping the management to gather and distribute the information from and to the outlet
  • And should be able to manage the daily operation of the outlet within the hotel standard procedures

PALEM SEMI (PALM SPRING) REAL ESTATE

Club House Manager
01.1996 - 12.1997

Job overview

  • Company Overview: under the management of P.T
  • Bina Sarana Mekar
  • In charge of managing the Club House, soon to be opened and supervising the building construction, landscape, interior design and planning for the environment of the Club House
  • Giving input to others departments related to the Club House project
  • Make a good set up for the opening of the Club House operations
  • To ensure that all construction due to time plan scheduled and budget
  • Under the management of P.T
  • Bina Sarana Mekar

WILLIAM F & B MANAGEMENT

Project Development Manager
01.1994 - 12.1996

Job overview

  • Company Overview: P
  • T
  • TUNGGAL BHINNEKA SELERA
  • In charge of managing several Food Courts such as; Sarinah Food Court, Restoran Pancar Sari, in Royal Sentul Highlands (Bukit Sentul, Sentul - Bogor), Pendopo Food Court in Lippo Karawaci, Karawaci - Tangerang; several Restaurants such as; Hanaku Japanese Restaurant, Il Punto Ristorante the Italian Restaurant; Banquet Catering Services, and Chains of Vineth Bakery around Jakarta
  • Experienced as the translator for Prof
  • Kenneth Smith Ed
  • D., C.H.E., from Colorado State University in 1995 Food Service Seminar
  • Participate in French Wine Course held by SOPEXA
  • Appointed to be a jury of Cake Decorating Competition in Pekan Pangan Femina on January 27th, 1995
  • Expertised on consultancy of restaurant building and food service area arrangement with building or landscape contractors also including consult with interior designers
  • P
  • T
  • TUNGGAL BHINNEKA SELERA

BAKEWORLD CAFE AND BAKERY

Operation Manager
01.1994 - 12.1994

Job overview

  • Responsible on setting the standard procedure for pre-opening and running of the Cafe and Bakery

TONY ROMA’S RESTAURANT

Service Leader then Assistant Manager
01.1993 - 12.1993

Job overview

  • Company Overview: P
  • T
  • MAS MILLENNIUM JAKARTA
  • As the pre-opening team for the first Tony Roma’s Restaurant in Jakarta including setting the standards, evaluating and controlling the operation in general
  • P
  • T
  • MAS MILLENNIUM JAKARTA

GUTEN BRAUN, P. D.

Demonstrator for the products also in-charge as Junior Marketing Manager
01.1991 - 12.1992

Job overview

  • Company Overview: The sole distributor of MARTIN BRAUN products of Germany
  • Has been trained and certified by BRAUN Backsmittel und Essenzen KG of Hannover, for conducting trainings, demonstrations and lecture programs for all of the products
  • The sole distributor of MARTIN BRAUN products of Germany

MOVENPICK HOTEL AND RESTAURANT VERWALTUNG, INC.

Entremetier also in charge for grill section, then promoted as Saucier.
01.1989 - 12.1989

Job overview

  • Company Overview: A first class gourmet restaurant with French service
  • Once as Guest Chef, for a month in Indonesian Week Food Festival
  • A first class gourmet restaurant with French service

BANK DANAMON INDONESIA

Clerk in Multi-currency Time Deposit section
01.1989 - 12.1989

Job overview

  • Then promoted as Chief of Saving Deposit section, also trained in Mastercard section

FAIRMONT HOTEL, SAN FRANSISCO

Entremetier, Saucier and promoted as Chef de Partie Saucier.
01.1989 - 12.1989

Job overview

POSEIDON MARITIM SERVICE INC.

Breakfast Cook
01.1988 - 12.1988

Job overview

  • Company Overview: The Catering service company for the Royal Caribbean Cruise Lines Inc
  • Responsible to prepare and make all kinds of breakfast items and helping the preparation of other stations like fish and sauce station
  • The Catering service company for the Royal Caribbean Cruise Lines Inc

ENHAII RESTAURANT AND PASTRY SHOP

Student Employee
01.1986 - 12.1988

Job overview

  • Acting as cook, Chef de Partie, Sous Chef, Cost Controller and Sales Officer

Education

BANDUNG (B. P. L. P.)

NATIONAL HOTEL AND TOURISM TRAINING INSTITUTE OF from Food Production
06.1992

University Overview

KRISTEN III B P K - JABAR

S. M. A. from Social Science
05.1986

University Overview

Skills

  • Team building
  • Goal setting
  • Quality management
  • Verbal and written communication
  • Labor cost controls
  • Team training and development
  • Training and development
  • Recruitment
  • Consistently meet goals

Accomplishments

Accomplishments
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Collaborated with team of 1340 in the development of P.T. Mahkota Aman Sentosa (CROWN).
  • Supervised team of 358 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 68 in the development of DREAMTEL Jakarta.

Languages

English
German
French
Chinese Mandarin
Bahasa Indonesia

Awards

Awards
  • Food Service Seminar, 1995, Translator for 2 days seminar, helping Prof. Kenneth Smith Ed. D., C.H.E., Restaurant & Resort Management Program Coordinator of Colorado State University.
  • Pekan Pangan Femina, 1995, Jury for Cake Decorating Competition, representing Vineth Bakery.
  • Martin Braun, 1991, Participated in BRAUN in-house training for demonstrator.
  • Movenpick Pavillon Gourmet Restaurant, 1990, Best Amuse - Bouche maker.
  • Movenpick Grut Farm Restaurant, 1989, Rewarded for arranging The Week of Indonesian Food Festival.

Hobbies and Interests

Hobbies and Interests
  • Reading
  • Music
  • Sport (Latin) dancing
  • Tennis
  • Travelling
  • Arts (paintings, ice carving & Wedding cake decorations)
  • Swimming
  • Languages & cultures

Personal Information

Personal Information
  • Height: 5'7" (1.73 m)
  • Weight: 172 lbs. (86 kgs)
  • Date of Birth: 04/06/78
  • Gender: Male
  • Nationality: Indonesian
  • Marital Status: Single
  • Religion: Christian

Timeline

General Manager (for Opening stages)
The OLD BATAVIA
01.2015 - Current
General Manager (later as General Operation Manager)
DREAMTEL JAKARTA
01.2014 - 12.2014
General Operational Manager
HYPER INN @ PasKal Hyper Square
01.2012 - 12.2012
OPERATIONAL MANAGER (incl. SPA MANAGER)
SAPU LIDI BERSATU (SAPU LIDI GROUP)
01.2011 - 12.2011
OPERATION MANAGER (under construction, Opening & First operation)
GOLDEN HANDS
01.2009 - 12.2010
Operation Manager
CHILL-OUT ROOM INC.
01.2007 - 12.2007
Consultant and General Manager
MY PALACE S.P.A. CAFÉ, HEALTH CENTER
01.2006 - 12.2006
General Manager
GRAND MANHATTAN CLUB at BOROBUDUR
01.2005 - 12.2005
SPA Manager and H.R.D. Manager, also as Assistant to Operation Director (temporal)
EMPORIVM BOUTIQUE HOTEL & SPA JAKARTA
01.2004 - 12.2005
Assistant to Operational Director
GOLDEN CROWN
01.2002 - 12.2003
Food & Beverage Manager
GUMILANG SARI *** HOTEL
01.2000 - 12.2000
Food & Beverage Division Manager
JASA INTERIOR & ARSITEKTUR DESIGN (JID)
01.2000 - 12.2000
Operation Manager
SOULS OF FIRE (S. O. F.) CAFÉ
01.1999 - 12.1999
Assistant Food & Beverage Manager
MERCURE REKSO HAYAM WURUK
01.1997 - 12.1998
Outlet Manager, KAFEKAFE
MANDARIN ORIENTAL JAKARTA
01.1997 - 12.1997
Club House Manager
PALEM SEMI (PALM SPRING) REAL ESTATE
01.1996 - 12.1997
Project Development Manager
WILLIAM F & B MANAGEMENT
01.1994 - 12.1996
Operation Manager
BAKEWORLD CAFE AND BAKERY
01.1994 - 12.1994
Service Leader then Assistant Manager
TONY ROMA’S RESTAURANT
01.1993 - 12.1993
Demonstrator for the products also in-charge as Junior Marketing Manager
GUTEN BRAUN, P. D.
01.1991 - 12.1992
Entremetier also in charge for grill section, then promoted as Saucier.
MOVENPICK HOTEL AND RESTAURANT VERWALTUNG, INC.
01.1989 - 12.1989
Clerk in Multi-currency Time Deposit section
BANK DANAMON INDONESIA
01.1989 - 12.1989
Entremetier, Saucier and promoted as Chef de Partie Saucier.
FAIRMONT HOTEL, SAN FRANSISCO
01.1989 - 12.1989
Breakfast Cook
POSEIDON MARITIM SERVICE INC.
01.1988 - 12.1988
Student Employee
ENHAII RESTAURANT AND PASTRY SHOP
01.1986 - 12.1988
KRISTEN III B P K - JABAR
S. M. A. from Social Science
BANDUNG (B. P. L. P.)
NATIONAL HOTEL AND TOURISM TRAINING INSTITUTE OF from Food Production

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Prasetyo, Hartono WONGSOWIJOYO