PREMKUMAR S
Chennai
Summary
Multifaceted dynamic person, looking forward to joining an organization, pertaining to use skills, abilities and experience to the fullest. To be a part of an enthusiastic, optimistic and innovative team who dynamically towards success and contribute to the development of the organization and self, being a self-motivated candidate.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
NETWORK OPERATIONS ANALYST
ACCENTURE SOLUTIONS
02.2020 - Current
- Responsible for planning transition which includes operational readiness, support documentation and acceptance checklists.
- Build transition plans including application and change management.
- Responsible for coordinating implementation activities, providing effective team leadership.
- Liaising with both internal and external stakeholders
- Take accountability for the transition documents LWI's, FMEA, HLPM, SIPOC, 3*3, DLPM, RACI, Skill Matrix, Escalation Matrix, C&E , Capacity plan.
- Handled entire Billing transition by attending client calls.
- Generate the invoices for the service rendered from AT&T in Oracle.
- Prepared Monthly invoice report and shared to stakeholders.
- Being SME for the Process and managing 4 members of a team.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
LEAD - VENDOR MANAGER
AMAZON DEVELOPMENT SERVICES
12.2016 - 05.2019
- Identified cost-effective vendors and set up favorable contracts.
- Managed vendor performance to maximize profitability and achieve financial objective.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Collaborated with team members to achieve target results.
- Managed 1000 vendor accounts in Amazon. Handled and addressed client escalations.
Senior Process Associate
Tata Consultancy Services
09.2014 - Current
- Billing dispute and investigation process.
- Handling of customer billing sections at back end.
- Providing necessary credits to issues being raised.
- Direct communication with Australian customers regarding disputes.
- Responsible to customer queries and disputes, helping them at resolving.
- Providing on floor training to newly joined associates regarding the work process which I dealt with.
Senior Financial Associate
Merrill Technology Services India Pvt Ltd
05.2011 - 03.2014
- Analyzing 10K and 10Q reports of US based companies
- Converting HTML documents into XBRL files
- Running various comparison and validation tools to check whether each data is reported in to XBRL
- Communicating with US Customers and resolving issues, communication via On Phone call and through mails
- Worked as XBRL Project Manager for all peaks (Quarter flow of clients)
- Providing necessary on floor training to new joiners and making them understand the process better and testing their skills by giving those exercises
- Responding to end client queries and clarifications and providing them required assistance in filing their financial data
- Organizing staffs and allocating the appropriate jobs to right person
- Responsibility of managing floor during peak
- I was appointed as XBRL Production Manager (XPM) among 50 members
- Preparation of weekly and monthly reports of job status, jobs worked and sending to higher officials.
Price validation analyst
Ford Business Service Center
09.2010 - 06.2011
- Development of vehicle Bill-of –Material through translation of product specification and features down to part level
- Uploading the price for Cars/Trucks/SUVs in the system with possible combination into various mainframe systems
- Updating prices into the systems as per the pricing guidelines
- Perform the testing to validate the pricing information updated in the system
- Analyzing the test results and document appropriately
- Interact with Business Analysts, Project Managers, and Senior Test Specialists for issue resolution
- Issue handling and resolution
- Clear the issues identified by the Internal price validation and take necessary action if required.
Education
M.Com -
LOYOLA COLLEGE
Chennai, TN 04.2008 - 05.2010
B.com -
DG.VAISHNAV COLLEGE
Chennai, TN 06.2005 - 05.2008
Higher Secondary -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
Chennai, TN 06.2004 - 04.2005
SSLC AVM -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
Chennai, TN 06.2002 - 04.2003
Skills
Account management
Additional Information
- Capable to work in any shifts Punctual Completion of work in time
Timeline
NETWORK OPERATIONS ANALYST
ACCENTURE SOLUTIONS
02.2020 - Current
LEAD - VENDOR MANAGER
AMAZON DEVELOPMENT SERVICES
12.2016 - 05.2019
Senior Process Associate
Tata Consultancy Services
09.2014 - Current
Senior Financial Associate
Merrill Technology Services India Pvt Ltd
05.2011 - 03.2014
Price validation analyst
Ford Business Service Center
09.2010 - 06.2011
M.Com -
LOYOLA COLLEGE
04.2008 - 05.2010
B.com -
DG.VAISHNAV COLLEGE
06.2005 - 05.2008
Higher Secondary -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
06.2004 - 04.2005
SSLC AVM -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
06.2002 - 04.2003
Similar Profiles
SARITA SAHARANSARITA SAHARAN
Manager Talent Acquisition at Accenture SolutionsManager Talent Acquisition at Accenture Solutions
Kiran R VKiran R V
Payment & Reconciliation Analyst at Accenture SolutionsPayment & Reconciliation Analyst at Accenture Solutions
Harshavardhan T KHarshavardhan T K
Packaged App Development Analyst at Accenture SolutionsPackaged App Development Analyst at Accenture Solutions
Sandra ThomasSandra Thomas
HEALTH CLINICAL SERVICES ASSOCIATE at Accenture SolutionsHEALTH CLINICAL SERVICES ASSOCIATE at Accenture Solutions
Dhivya RameshDhivya Ramesh
HR Executive & Recruiter at Tessolve SemiconductorsHR Executive & Recruiter at Tessolve Semiconductors