PREMKUMAR S
Chennai
Summary
Multifaceted dynamic person, looking forward to joining an organization, pertaining to use skills, abilities and experience to the fullest. To be a part of an enthusiastic, optimistic and innovative team who dynamically towards success and contribute to the development of the organization and self, being a self-motivated candidate.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
NETWORK OPERATIONS ANALYST
ACCENTURE SOLUTIONS
02.2020 - Current
- Responsible for planning transition which includes operational readiness, support documentation and acceptance checklists.
- Build transition plans including application and change management.
- Responsible for coordinating implementation activities, providing effective team leadership.
- Liaising with both internal and external stakeholders
- Take accountability for the transition documents LWI's, FMEA, HLPM, SIPOC, 3*3, DLPM, RACI, Skill Matrix, Escalation Matrix, C&E , Capacity plan.
- Handled entire Billing transition by attending client calls.
- Generate the invoices for the service rendered from AT&T in Oracle.
- Prepared Monthly invoice report and shared to stakeholders.
- Being SME for the Process and managing 4 members of a team.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
LEAD - VENDOR MANAGER
AMAZON DEVELOPMENT SERVICES
12.2016 - 05.2019
- Identified cost-effective vendors and set up favorable contracts.
- Managed vendor performance to maximize profitability and achieve financial objective.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Collaborated with team members to achieve target results.
- Managed 1000 vendor accounts in Amazon. Handled and addressed client escalations.
Senior Process Associate
Tata Consultancy Services
09.2014 - Current
- Billing dispute and investigation process.
- Handling of customer billing sections at back end.
- Providing necessary credits to issues being raised.
- Direct communication with Australian customers regarding disputes.
- Responsible to customer queries and disputes, helping them at resolving.
- Providing on floor training to newly joined associates regarding the work process which I dealt with.
Senior Financial Associate
Merrill Technology Services India Pvt Ltd
05.2011 - 03.2014
- Analyzing 10K and 10Q reports of US based companies
- Converting HTML documents into XBRL files
- Running various comparison and validation tools to check whether each data is reported in to XBRL
- Communicating with US Customers and resolving issues, communication via On Phone call and through mails
- Worked as XBRL Project Manager for all peaks (Quarter flow of clients)
- Providing necessary on floor training to new joiners and making them understand the process better and testing their skills by giving those exercises
- Responding to end client queries and clarifications and providing them required assistance in filing their financial data
- Organizing staffs and allocating the appropriate jobs to right person
- Responsibility of managing floor during peak
- I was appointed as XBRL Production Manager (XPM) among 50 members
- Preparation of weekly and monthly reports of job status, jobs worked and sending to higher officials.
Price validation analyst
Ford Business Service Center
09.2010 - 06.2011
- Development of vehicle Bill-of –Material through translation of product specification and features down to part level
- Uploading the price for Cars/Trucks/SUVs in the system with possible combination into various mainframe systems
- Updating prices into the systems as per the pricing guidelines
- Perform the testing to validate the pricing information updated in the system
- Analyzing the test results and document appropriately
- Interact with Business Analysts, Project Managers, and Senior Test Specialists for issue resolution
- Issue handling and resolution
- Clear the issues identified by the Internal price validation and take necessary action if required.
Education
M.Com -
LOYOLA COLLEGE
Chennai, TN 04.2008 - 05.2010
B.com -
DG.VAISHNAV COLLEGE
Chennai, TN 06.2005 - 05.2008
Higher Secondary -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
Chennai, TN 06.2004 - 04.2005
SSLC AVM -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
Chennai, TN 06.2002 - 04.2003
Skills
Account management
Project management
Leadership
Root Cause Analysis
Attention to Detail
Training and Development
Additional Information
- Capable to work in any shifts Punctual Completion of work in time
Timeline
NETWORK OPERATIONS ANALYST
ACCENTURE SOLUTIONS
02.2020 - Current
LEAD - VENDOR MANAGER
AMAZON DEVELOPMENT SERVICES
12.2016 - 05.2019
Senior Process Associate
Tata Consultancy Services
09.2014 - Current
Senior Financial Associate
Merrill Technology Services India Pvt Ltd
05.2011 - 03.2014
Price validation analyst
Ford Business Service Center
09.2010 - 06.2011
M.Com -
LOYOLA COLLEGE
04.2008 - 05.2010
B.com -
DG.VAISHNAV COLLEGE
06.2005 - 05.2008
Higher Secondary -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
06.2004 - 04.2005
SSLC AVM -
AV.MEIYAPPAN MATRICULATION HIGHER SECONDARY SCHOOL
06.2002 - 04.2003