Princesa Martinez

Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at Citibank through empathetic dispute resolution and effective communication. My expertise in data entry and active listening, coupled with a talent for mentoring new hires, significantly contributed to a positive shift in customer perceptions and team integration.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.