Lauryn Flores
Caldwell
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
911 Emergency Dispatcher
Nampa Police Department
11.2017 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
LPN Field Nurse
St Lukes Elmore
01.2009 - 11.2017
- Maintained accurate documentation of patient assessments and treatments, ensuring compliance with regulatory standards.
- Educated patients and families on healthcare management strategies, promoting self-care and wellbeing.
- Delivered emotional support to patients facing challenging diagnoses or difficult treatments, fostering resilience during recovery processes.
- Provided exceptional patient care by meeting physical, psychological, and overall care requirements to support daily living needs and independence.
Education
Bachelor of Arts - Family Studies
BYU Idaho
Boise, ID 04-2026
Skills
- Problem-solving
- Critical thinking
- Active listening
- Crisis management
Timeline
911 Emergency Dispatcher
Nampa Police Department
11.2017 - Current
LPN Field Nurse
St Lukes Elmore
01.2009 - 11.2017
Bachelor of Arts - Family Studies
BYU Idaho
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