Fazri Iqbal

• Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
• Exceeded key performance indicators through diligent follow-up, effective negotiation, and strong focus on meeting client expectations.
• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
• Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
• Oversaw complex transactions involving multiple parties ensuring smooth execution without compromising compliance requirements
• Streamlined internal processes, implementing innovative solutions that improved efficiency in managing client accounts
• Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated

• Ensuring effective communication between management and employees
• Handling various administrative tasks such as employee onboarding, maintaining employee records, and facilitating performance evaluations
• Building strong relationships with employees, ARM plays crucial role in addressing their concerns and promoting employee engagement.
• Collaborates with HR teams to develop and implement employee welfare programs, training sessions, and workshops, also actively participate in resolving conflicts and fostering positive work environment
• Ensuring smooth and efficient operations within HR department and wider organization.
• Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members
• Assisted in the development of company-wide goals, aligning employee efforts towards achieving success as a united team

• Collecting and verifying attendance records, calculating salaries, and ensuring compliance with labor laws and company policies
• Maintaining employee satisfaction and ensuring compliance with employment regulations
• Developed strong communication and organizational skills through working on group projects
• Organized and detail-oriented with strong work ethic
• Demonstrated respect, friendliness and willingness to help wherever needed
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Resolved problems, improved operations and provided exceptional service
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems
• Strengthened communication skills through regular interactions with others

• Process payroll accurately and on time
• Collecting and verifying attendance records, calculating salaries, and ensuring compliance with labor laws and company policies
• Handling issues related to taxation, deductions, and benefits administration
• Maintain confidentiality and accuracy while dealing with sensitive employee data.
• Collaborated with colleagues to share best practices, resulting in improved teaching techniques and strategies across Department
• Enhanced student comprehension by utilizing variety of teaching methods and strategies tailored to individual learning styles
• Liaised with management and other departments to maintain smooth operations

Conduct thorough risk assessments. This involves analyzing potential risks associated with ATM operations, such as cash replenishment, troubleshooting, and security breaches

• Examining historical data, monitoring industry trends, and conducting risk audits, risk analyst gathers crucial information to identify vulnerabilities and develop robust risk management strategies.
• Preparing detailed reports, documenting risk assessments, and providing recommendations to senior management. Furthermore, risk analysts serve between company and external entities, such as regulatory bodies and insurance providers, to ensure compliance and maintain strong risk management profile.
• Collaborated with internal teams to establish robust controls for mitigating operational risks across various business lines
• Optimized credit risk monitoring systems by incorporating real-time data feeds and predictive analytics tools
• Established strong working relationships with both internal and external stakeholders involved in managing various types of organizational risks