PUSPITA AURELLIA PUTERI RAMADHANI
Hospitality Enthusiast
Jakarta
Summary
As a passionate, outgoing and responsible person, I am able to work both individually or in a team. With several years of education and working experience, I possess the skills and knowledge in various fields such as Guest Relation, Front Desk Operation, and Lounge Attendant. Oriented to details and customer satisfaction, strong operations professional.Looking forward to enhance my work experience and gain more knowledge through new opportunities and challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Guest Service Agent
Aloft Hotel
02.2023 - 02.2024
- Handling Check in and Check out process
- Create and Modify Reservation
- Prepare pre-arrival reservation
- Collect Payment for Service and ensure proper payment methods are used
- Assigning room based on guest inquiries
- Attend to all internal and external guest requests and inquiries by phone and fax.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Westin Club Agent
The Westin Hotel
06.2022 - 08.2022
- Handling Club Lounge VIP Guest
- Ensure stock and maintain work areas
- Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Guest Relations Officer
JW Marriott Hotel
07.2021 - 01.2022
- Warmly welcome guests upon arrival and escort guest to the front desk
- Prepare and present beverages, including coffee, tea, and alcoholic beverages, as per guest preferences
- Attend to guest inquiries, requests, and special needs promptly and courteously
- Prepare welcome amenities and deliver it to the guest room
Executive Lounge Attendant
JW Marriott Hotel
01.2021 - 07.2021
- Prepare and clean up buffet area for breakfast and dinner time
- Ensuring that Priority Club members and other VIPs consistently receive all benefits, special recognition, and service
- Preparing in advance food, beverage, material, and equipment needed for the service
Education
Diploma IV - Hospitality
Brawijaya University
01.2018 - 01.2022
Skills
- Problem Solving
- Ability to Work in a Team
- Multilingual (Korea & English)
- Microsoft Office
- Opera System
- Oracle
- Marsha
- Hospitality services
Awards
- Top Enroller Q4, Aloft South Jakarta, 12/01/23
- Guest Recognition, Aloft South Jakarta, 12/01/23
Organization
- Staff of Student Resources, Brawijaya University, 08/01/18, 05/01/19
- Staff of Talent and Interest, Brawijaya University, 08/01/18, 05/01/19
Timeline
Guest Service Agent
Aloft Hotel
02.2023 - 02.2024
Westin Club Agent
The Westin Hotel
06.2022 - 08.2022
Guest Relations Officer
JW Marriott Hotel
07.2021 - 01.2022
Executive Lounge Attendant
JW Marriott Hotel
01.2021 - 07.2021
Diploma IV - Hospitality
Brawijaya University
01.2018 - 01.2022
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