Balinese Culture
I Putu Agus Antara Putra Yanda
Denpasar
Summary
Experienced Villa Specialist and Concierge with over 9 years in hospitality, dedicated to delivering exceptional guest experiences. Proficient in managing booking inquiries, coordinating guest requests, and ensuring smooth reservation processes across multiple platforms.
Skilled in adapting to guest needs and committed to providing memorable stays through attention to detail and effective communication.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Villa Specialist
5 Star Bali Villa
06.2022 - Current
Checking and replying inquiry from Email and OTA.
Following up on villa inquiry.
Sending Booking Sheet and Balance Request for bookings.
Following up on the Booking Invoice and Balance Request.
Updating guest requests to the Final Details.
Input bookings to Green Book and Block the calendar.
Taking Welcome Call.
Cultural Concierge
Desa Potato Head
04.2019 - Current
Pre-arrival correspondence, to ensure guest needs in advance.
Arranging tour and lovely experience during stay.
Helping to handle guests complain during their stay.
Night manager and auditors.
Guest Relation Officer
Katamama Hotel in Desa Potato Head
08.2015 - 04.2019
Handling guest arrival and registration.
Sorting out guest bills and expenses.
Handling a proper departure tk every guest.
Helping guests request and needs.
Night auditors.
Guest Service Assistant and Front Office Cashier
Harris and Pop Hotels Cokroaminoto
09.2014 - 05.2015
Daily Worker as Receptionist and Cashier
Discovery Kartika Plaza
07.2013 - 12.2013
Part Time Job as Children Coordinator
Club Mediterranean Bali
04.2013 - 05.2013
On the Job Training in F&B Service Dept
Four Seasons Ubud in Sayan
06.2010 - 01.2011
Education
Diploma 4 - Hotel Management
The International Bali Tourism Institute
Denpasar 08.2008 - 20122
High School - Social Study
SMA Katolik Santo Yoseph
Denpasar 07.2005 - 2008.06
Skills
- Guest Accommodations & Services
- Exceptional Guest Experiences
- Hospitality Service Expertise
- Effective Reporting & Documentation
- Professional Telephone Etiquette
- Cash Handling & Financial Accuracy
- Quality Assurance in Service Delivery
- Communication & Client Interaction
- Attention to Detail in Reservations
Additional Information
- Nationality : Indonesia
- Date of Birth : Denpasar, March 12th 1991
Interests
Sport and Healthy Lifestyle
Software
OPERA
HMS
VHP
Timeline
Villa Specialist
5 Star Bali Villa
06.2022 - Current
Cultural Concierge
Desa Potato Head
04.2019 - Current
Guest Relation Officer
Katamama Hotel in Desa Potato Head
08.2015 - 04.2019
Guest Service Assistant and Front Office Cashier
Harris and Pop Hotels Cokroaminoto
09.2014 - 05.2015
Daily Worker as Receptionist and Cashier
Discovery Kartika Plaza
07.2013 - 12.2013
Part Time Job as Children Coordinator
Club Mediterranean Bali
04.2013 - 05.2013
On the Job Training in F&B Service Dept
Four Seasons Ubud in Sayan
06.2010 - 01.2011
Diploma 4 - Hotel Management
The International Bali Tourism Institute
08.2008 - 20122
High School - Social Study
SMA Katolik Santo Yoseph
07.2005 - 2008.06