Putri Handayani
Client Services Director
Summary
Results-oriented client services executive with extensive experience in account management, customer success, and relationship development. Skilled at leading client onboarding programs, strengthening long-term partnerships, and ensuring exceptional service delivery across diverse industries. Recognized for building trusted client relationships, improving customer satisfaction, and collaborating with cross-functional teams to deliver business value. Currently serves as Client Services Director, leading key account management, onboarding processes, and long-term client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Services Director
Outsource Global Development
2023.01 - Current
- Leads the client services function, overseeing key account management and customer engagement.
- Manages strategic client relationships to ensure long-term satisfaction and retention.
- Directs client onboarding processes, ensuring smooth implementation and service delivery.
- Collaborates with operations, sales, and support teams to resolve client needs effectively.
- Develops customer success initiatives that improve service quality and client loyalty.
- Monitors client feedback and performance metrics to drive continuous improvement.
Education
Bachelor of Business Administration - undefined
01.2018
Skills
- Client Relationship Management
- Key Account Management
- Customer Success
- Client Onboarding
- Service Delivery
- Customer Retention
- Strategic Communication
- Stakeholder Management
- Team Leadership
- Process Improvement
- Performance Management
- Cross-Functional Collaboration
Languages
Bahasa Indonesia
English