Putri Larasati
Customer Service Representative
Bandar Lampung
Summary
Dynamic customer service and business development expert with a proven track record in cross-selling, relationship management, and talent development. Recognized for consistently exceeding sales targets, enhancing customer satisfaction, and leading effective employee training initiatives. Passionate about branding, customer insights, and delivering exceptional value in fast-paced FMCG and service environments. Awarded as the best frontliner, recognized for strong communication, analytical skills, and empowering team capabilities.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
3
3
Certifications
Work History
Customer Service
PT Bank Rakyat Indonesia Tbk
03.2024 - Current
- Achieved 100% cross-selling target, securing IDR 490M in saving deposits.
- Awarded Best Frontliner (Bronze) for excellent service and complaint resolution.
- Delivered training for new employees on SAP, customer handling, and service standards.
Teller
PT Bank Rakyat Indonesia Tbk
04.2023 - 02.2024
- Awarded Best Frontliner (Silver) for customer service and accuracy in financial transactions.
- Surpassed 120% of sales targets, securing IDR 1B in deposits.
- Contributed to branch's Top 14 national ranking via customer engagement strategies.
Customer Service
PT Bank Rakyat Indonesia Tbk
05.2022 - 04.2023
- Retained 5-Star Certificate of Excellence in People, Premises, Process, Data, and Solutions.
- Consistently achieved 100%+ in monthly account-opening targets.
- Mentored junior frontliners and improved service delivery metrics.
Account Officer Intern
BPRS Way Kanan
03.2022 - 05.2022
- Acquired 33 new savings accounts via strategic outreach.
- Secured IDR 100M in new deposits through customer negotiations.
- Increased client portfolio deposits by 30%.
Marketing & Business Development Manager
Lord Café
11.2021 - 03.2022
- Developed brand promotions, driving social media growth by 200+ followers.
- Led break-even strategy and launched grand opening campaign to boost foot traffic.
- Negotiated vendor contracts, optimizing procurement costs.
Lecturer Assistant (Business & Marketing)
Agribusiness Lab
08.2019 - 06.2020
- Mentored 100+ students in business communication and digital marketing principles.
Education
Bachelor of Agribusiness -
Universitas Lampung
Skills
Cross-Selling & Business Growth
Certification
ISO 9001:2015 Awareness Training – Skill Academy
Timeline
Customer Service
PT Bank Rakyat Indonesia Tbk
03.2024 - Current
Teller
PT Bank Rakyat Indonesia Tbk
04.2023 - 02.2024
Customer Service
PT Bank Rakyat Indonesia Tbk
05.2022 - 04.2023
Account Officer Intern
BPRS Way Kanan
03.2022 - 05.2022
Marketing & Business Development Manager
Lord Café
11.2021 - 03.2022
Lecturer Assistant (Business & Marketing)
Agribusiness Lab
08.2019 - 06.2020
Bachelor of Agribusiness -
Universitas Lampung
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