Summary
Overview
Work History
Education
Skills
Timeline
Generic
Putu Eka Satrya Yudha

Putu Eka Satrya Yudha

Assistant Front Office Manager
Perum Cemara Giri Graha Blok XI. 96, Dalung

Summary

Dynamic hospitality professional with extensive experience at COMO Uma Canggu, excelling in front office management and guest relations. Proficient in Opera System and Microsoft Office, I have successfully trained teams to enhance service quality, ensuring high guest satisfaction and operational efficiency. Recognized for resolving complex issues with diplomacy and fostering lasting client relationships.

Overview

12
12
years of professional experience

Work History

Assistant Front Office Manager

COMO Uma Canggu
Canggu, Bali
01.2022 - Current
  • Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
  • Participates in the development, implementation and review of the policies, procedures, practices and standards.
  • Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
  • Maximizes hotel revenue by controlling room inventory, group blocking, packages
  • Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
  • Assists in greeting VIP guests in absence of the RDM upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
  • Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to COMO Standards
  • Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.

Night Manager

COMO Uma Canggu
12.2019 - 12.2021
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
  • Inform all overnight staff of nightly activities,group and VIP arrivals as well as special requests and repeat guests.
  • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
  • Act as manager on duty for the hotel in the absence of the Front Office Manager or Room Division Manager
  • Monitor and develop team member performance to include,but not limited to providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling and evaluations and delivering recognition and also reward.
  • Ensure the accurate completion of the daily night audit in a timely manner.
  • Oversee preparation of daily summary reports.
  • Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing

Front Office Supervisor

COMO Uma Canggu
03.2019 - 12.2019
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Takes responsibility in the absence of the Night Manager / Asst.Front Office Manager/ Front Office Manager.
  • As a role model and continually inspiring the front office team

Duty Manager

Lloyds Inn Seminyak
10.2018 - 03.2019


  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.

Front Office Supervisor

Vasanthi Kuta Hotel
10.2017 - 10.2018
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.

Guest Service Agent

Ramada Encore Seminyak
01.2015 - 08.2017
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.

Guest Service Agent

Sense Hotel Seminyak
04.2013 - 01.2015
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Managed check-in and check-out procedures for guests.

Education

Bachelor Degree - Japanese

STIBA Saraswati Denpasar
Denpasar, Indonesia
04.2001 -

Associate Degree -

Ganesha University of Education (UNDIKSHA)
Singaraja, Indonesia
04.2001 -

Senior High School -

SMAN 1 Kuta Utara
Kuta Utara
04.2001 -

Junior High School -

Junior High School
Mengwi
04.2001 -

Elementary School -

SDN 6 Mengwitani
Mengwi, Indonesia
04.2001 -

Skills

  • Opera System

  • Microsoft Office (Word,Excel,Powerpoint)

  • VHP System

  • Realta System

  • English

  • Japanese

Timeline

Assistant Front Office Manager

COMO Uma Canggu
01.2022 - Current

Night Manager

COMO Uma Canggu
12.2019 - 12.2021

Front Office Supervisor

COMO Uma Canggu
03.2019 - 12.2019

Duty Manager

Lloyds Inn Seminyak
10.2018 - 03.2019

Front Office Supervisor

Vasanthi Kuta Hotel
10.2017 - 10.2018

Guest Service Agent

Ramada Encore Seminyak
01.2015 - 08.2017

Guest Service Agent

Sense Hotel Seminyak
04.2013 - 01.2015

Bachelor Degree - Japanese

STIBA Saraswati Denpasar
04.2001 -

Associate Degree -

Ganesha University of Education (UNDIKSHA)
04.2001 -

Senior High School -

SMAN 1 Kuta Utara
04.2001 -

Junior High School -

Junior High School
04.2001 -

Elementary School -

SDN 6 Mengwitani
04.2001 -
Putu Eka Satrya YudhaAssistant Front Office Manager