Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Quincey Kirkman

Nampa

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in employee training and customer service excellence. Proven track record in leading a team of 150 associates, enhancing customer satisfaction through strategic planning and effective communication. Effective people manager and big-picture thinker. Skilled in point of sale systems and conflict resolution, driving operational success and fostering strong vendor relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Department Manager

Walmart
Nampa
09.2023 - Current
  • Conducted training on product knowledge, POS systems operation, and customer service strategies.
  • Created detailed monthly reports outlining sales figures, expenses incurred, and customer feedback received.
  • Addressed and resolved customer complaints in a timely manner while documenting issues in CRM system.
  • Oversaw compliance of store operations with safety regulations and health codes.
  • Formulated customer service standards aimed at maintaining high levels of satisfaction.
  • Led a team of 150 retail associates, ensuring compliance with company policies through guidance.
  • Negotiated pricing discounts with key vendors by establishing strong relationships.
  • Performed regular inspections of merchandise for quality assurance prior to stocking.

Online Personal Shopper

Walmart
Boise
07.2021 - 09.2023
  • Delivered exceptional customer service by greeting and assisting customers with inquiries.
  • Processed refunds, returns, and exchanges with efficiency and accuracy.
  • Analyzed consumer feedback data to identify and address customer needs.
  • Determined optimal delivery methods based on order size and destination.
  • Responded promptly to customer inquiries through phone and email communication.
  • Assisted in selecting items aligned with customer preferences for improved satisfaction.
  • Provided quick, accurate service under tight deadlines to maintain high satisfaction levels.

Education

High School Diploma -

Columbia High School
Nampa
04-2021

Phsycology

BYUI
Rexburg, ID

Skills

  • Employee training and development
  • Point of sale systems
  • Team leadership and delegation
  • Customer service excellence
  • Conflict resolution strategies
  • Visual merchandising techniques
  • Customer feedback analysis
  • Loss prevention strategies
  • Time management skills
  • Supervision and oversight
  • Effective communication
  • Problem-solving skills
  • Relationship building strategies
  • Organizational skills

Affiliations

  • Attended Walmart's "Women in Leadership" conference in Meridian, ID.
  • Planned and coordinated fundraising program regarding our local St. Luke's Children's Miracle Network.
  • Organized events such as car shows, bake sales, and other events involving the Nampa Police and Fire Department.

Accomplishments

  • Respect for the Individual (given August 2024)

Certification

  • Scissor Lift (June 2025)
  • Fuel Station Operations (March 2025)

References

References available upon request.

Timeline

Retail Department Manager

Walmart
09.2023 - Current

Online Personal Shopper

Walmart
07.2021 - 09.2023

High School Diploma -

Columbia High School

Phsycology

BYUI

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Quincey Kirkman