R. Wicaksono
Group Head Regional Enterprise Account
Jakarta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Group Head, Regional Enterprise Account
PT. XL Axiata Tbk.
12.2019 - Current
- Provide end to end telecommunication solutions for enterprise from cross industry verticals
- Managing team of Account Managers operating in Jakarta, Medan, Bandung, Surabaya, Balikpapan, Denpasar to collaborate with Marketing, Product, Solution Architect and Operation teams to ensure excellent solution delivery and after sales service
- Managing B2B Dealer / Resellers and established Strategic Partnership to cover Enterprise Businesses segment, providing them with basic connectivity, IoT, SaaS and ICT solutions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to develop and implement creative solutions to complex problems.
Head of Traditional Channel
PT. XL Axiata Tbk.
01.2018 - 11.2019
- Managing all cluster (national) Dealers program including Sales Performance Incentives KPI, Distribution Policy, Operational Standard and other programs
- Develop nationwide retailer programs to align with distribution strategy, increase retailers’ sales performance, loyalty program management and push program execution, including top retailer (RO Pareto) in every region under Player Management unit
- Explore 3rd parties B2B business opportunity to boost dealer and retailer performance i.e
- Dealing with major bank (BCA) for Dealer Financing program, KlikACC for Retail financing program.
- Paid attention to detail while completing assignments.
General Manager, Modern Retail
PT. XL Axiata Tbk.
04.2016 - 12.2017
- Lead a team of National Key Account Managers and their KAMs in managing top national chain retailers accounts ie Indomaret (Salim Group), Alfamart, Circle-K, Hypermart (Lippo Group) and other supermarkets, hypermarkets, convenience stores, minimarkets via aggregators
- Develop New Acquisition Channel, Modern Retailers as a place to purchase data packet and starterpacks
- Increase Transactions in Retail Stores through Availability, Visibility and Advocacy improvements of XL’s product
- Promoting Device Bundling for Postpaid and Prepaid including Mobile Broadband MiFI.
Senior Manager, Regional Sales Operation Manager Jabodetabek Region, Area North-Central-West Jakarta
PT. XL Axiata Tbk.
01.2014 - 03.2016
- Lead Area Managers and monitor Distributors sales force activities in delivering XL’s product to around 5,000 retailers within the territory
- Implement the agreed sales strategy to achieve company’s revenue target for North-Central-West Jakarta of IDR 700 Billion
- Monitor, Develop and Maintain Distributors’ / third party sales channel performance to meet minimum KPI
- Create Promotion Program with Marketing & Promo Team to execute tactical Sales Program with Distributors
- Maintain connection with local government, community leader to strengthen company brand through strong emotional bonding
- Increase prepaid card starter pack and reload voucher through mobile phones store, traditional outlets on the streets, convenience store, and supermarkets
- Creates program for schools to introduce XL’s services at their early ages.
Senior Manager, Sales Mobile Data Service Central Region covering West Java, DIY and Central Java
PT. XL Axiata Tbk.
07.2010 - 01.2013
- Develop New Sales Channel Distribution for Mobile Data Service
- Create Joint Sales and Promotion Program with local device partner and local distributor
- Create Market Demand, increase Brand Awareness, ensure Product Availability and develop front liners Advocacy through Push Program to increase sales of XL’s mobile internet product, include BlackBerry, Volume Based and Broadband Internet service.
Senior Manager, Sales Regional Jabodetabek
PT. XL Axiata Tbk.
08.2008 - 06.2010
- Direct Sales to SME’s, Community and Consumer market in Regional Jabodetabek, focusing on GSM Services (postpaid and prepaid), Corporate User Group, Modem Bundling, BlackBerry Internet Service for SME’s, BES on Demand, Wi-Fi Access, etc
- Manage 5 direct subordinates include 2 SME’s Account Managers and 3 Area Sales Coordinators for direct to retail.
Manager, Sales for Telco
04.2008 - 07.2008
- Provide Wholesale Bandwidth Solutions for Telco and Internet Service Provider
- Service include International Leased Line, MPLS, NAP, Domestic Leased Line
- Accounts include CBN (Fiberstar, Salim Group), Biznet, Net2Cyber (Rajawali Group), Moratel, Isatnet
- Manage 4 Telco Account Managers.
Manager, Corporate Channel Operation
PT. XL Axiata Tbk.
01.2007 - 03.2008
- All function and duties in Commercial Support as below, +
- Manage stock (i.e
- Datacard modem, Blackberry device, SIM starterpack) and channel distribution for retail and wholesale through sales channel in every region
- Partner management and performance monitoring include operation of commission calculation and payment for Sales Agent.
Manager, Commercial Support Department
PT. XL Axiata Tbk.
12.2005 - 12.2006
- Responsible for managing financial issue, revenue assurance, operational of invoicing to corporate customers, monitoring, reporting, Opex and Capex controlling / budgeting, payment execution to partner, agent, and vendor (3rd parties)
- Managing legal process (contract drafting, negotiating, document compliance and assurance) for customers and 3rd parties
- Business process improvement and re-design, SOP and system development
- Conduct coordination meeting for cross functional issues with other directorates.
Key Account Manager for Trading Services Industry
PT. XL Axiata Tbk.
05.2005 - 11.2005
- Provide end to end telecommunication solutions for Major corporate clients i.e
- WIKA Beton, Indocement, Trikomsel, IKPT, Topindo Atlas Asia (Top 1 Oil ), Semen Gresik, Amoco Mitsui, etc
- Client single point of contact for any requirements
- Increased company revenue through new and existing corporate clients
- Conduct regular visit to maintain close and friendly relationship.
Relationship Manager in Corporate Banking Division
PT. Bank Mega, Tbk.
04.2002 - 12.2004
- Develop New Business
- Provide excellence business service to customers
- Analyzing Clients’ Business
- Determine Financing Needs
- Financial Analysis
- Presentation to Credit Committee
- Account Management (Manage Portfolio up to Rp 750 Billion)
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
Education
Certificate of Business Management - Financial Management Module
Prasetya Mulya Business School
Jakarta, Indonesia 05.2001 - 05.2001
Master Degree - M.B.A. International
Griffith University
Queensland, Australia 01.1999 - 04.2000
Bachelor Degree - Development Studies
Trisakti University
Jakarta, Indonesia 01.1992 - 04.1998
Skills
Self-Directed
undefinedProficiency
- Microsoft Office
- Internet Applications
- Presentation Skill
- English Language
Achievement And Media Publication Highlights
- Https://swarapendidikan.co.id/kenalkan-paket-xl-satu-biz-melalui-acara-bincang-ukm/
- Https://photo.sindonews.com/view/51001/peluncuran-open-wifi-dan-managed-wifi-xl-satu-biz-di-kota-semarang
- Https://sindomanado.com/2023/05/26/xl-axiata-hadirkan-xl-satu-biz-solusi-dalam-satu-kemudahan-akses-internet-cepat-bagi-pelaku-ukm/
- Http://indomaret.co.id/main-content/berita-and-kegiatan/2017/10/23/xl-gandeng-indomaret-luncurkan-kartu-perdana-%E2%80%9Cx-tra-fun%E2%80%9D/
Other Highlights
- 2017: Reach rank 1 telco product selling in Indomaret
- 2016: Promoted to General Manager in Modern Channel
- 2015: Achieve Star Performer, number 1 best Sales Manager in Regional Jabodetabek
- 2014: Selected in Axiata OADP Talent Program and enrolled in 8 months training course, directly lead by CEO and C-Level
- 2011: Awarded BEST Mobile Data Service Manager
- 2010: Expand the Mobile Data Service sales organization to West Region (Sumatera), Central Region (West and Central Java), East Region (East Java, Sulawesi, Balomsum)
- 2008: Develop and organize new organizations (Direct Selling) to penetrate XL mobile data service through device store retailers, community, SME’s in Jabodetabek area. Setting KPIs for internal, commission scheme for partners, incentives for gadget stores
Personal Information
- Place of Birth: Jakarta, Indonesia
- Height: 179
- Weight: 73kg
- Date of Birth: 05/29/74
- Nationality: Indonesia
- Marital Status: Happily married with beautiful wife and 2 lovely kids
- Religion: Moslem
Hobbies
Casual running 5K to 10K, golf enthusiast, mobile photography for Instagram, listen to music
Timeline
Group Head, Regional Enterprise Account
PT. XL Axiata Tbk.
12.2019 - Current
Head of Traditional Channel
PT. XL Axiata Tbk.
01.2018 - 11.2019
General Manager, Modern Retail
PT. XL Axiata Tbk.
04.2016 - 12.2017
Senior Manager, Regional Sales Operation Manager Jabodetabek Region, Area North-Central-West Jakarta
PT. XL Axiata Tbk.
01.2014 - 03.2016
Senior Manager, Sales Mobile Data Service Central Region covering West Java, DIY and Central Java
PT. XL Axiata Tbk.
07.2010 - 01.2013
Senior Manager, Sales Regional Jabodetabek
PT. XL Axiata Tbk.
08.2008 - 06.2010
Manager, Sales for Telco
04.2008 - 07.2008
Manager, Corporate Channel Operation
PT. XL Axiata Tbk.
01.2007 - 03.2008
Manager, Commercial Support Department
PT. XL Axiata Tbk.
12.2005 - 12.2006
Key Account Manager for Trading Services Industry
PT. XL Axiata Tbk.
05.2005 - 11.2005
Relationship Manager in Corporate Banking Division
PT. Bank Mega, Tbk.
04.2002 - 12.2004
Certificate of Business Management - Financial Management Module
Prasetya Mulya Business School
05.2001 - 05.2001
Master Degree - M.B.A. International
Griffith University
01.1999 - 04.2000
Bachelor Degree - Development Studies
Trisakti University
01.1992 - 04.1998
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