Rachel Langan
Priest River
Summary
Detail-oriented and ambitious Certified Nursing Assistant with successful geriatric healthcare experience. Personable, professional and compassionate with excellent communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Newport Hospital & Health Services
08.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Customer Service Representative
Pointe Pest Control
11.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Handled collection calls for accounts with delinquent balances.
- Set-up customer accounts for automatic billing.
Certified Nursing Assistant
LifeCare Centers Of Sandpoint
10.2014 - 11.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Transported patients between rooms and appointments or testing locations.
Sales & Delivery
Napa Auto Parts
05.2014 - 10.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build customer relations.
- Completed orders and organized product deliveries to meet customer timelines.
- Evaluated inventory and delivery needs to meet customer, and company demands.
- Tracked stock and managed inventory.
- Solved customer challenges in an efficient and timely manner.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
Cook / Cashier / Server / Bartender
Falls Inn Tavern
07.2013 - 02.2014
- Provided excellent service while waiting on customers and preparing meals in the same shift.
- Managememt of P.O.S. software
- Managed Bar & Restaurant for full shift
- Completed inventory counts and ordered merchandise.
- Readied cash drops for next-day deposit.
Education
Diploma -
Priest River Lamanna High School
Priest River, ID06.2012
Skills
- Customer Relations
- Self-starter
- Adaptable
- Compassionate
- Efficient and reliable team player
Accomplishments
- Received peer & administration-voted CNA of the year, 2020
Certification
- Certified Nurse Assistant Certification
- Basic Life Support / CPR Certification
Timeline
Patient Access Representative
Newport Hospital & Health Services
08.2023 - Current
Customer Service Representative
Pointe Pest Control
11.2021 - 03.2023
Certified Nursing Assistant
LifeCare Centers Of Sandpoint
10.2014 - 11.2021
Sales & Delivery
Napa Auto Parts
05.2014 - 10.2014
Cook / Cashier / Server / Bartender
Falls Inn Tavern
07.2013 - 02.2014
Diploma -
Priest River Lamanna High School
- Certified Nurse Assistant Certification
- Basic Life Support / CPR Certification
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