Rachel Nickerson
Rathdrum,ID
Summary
To secure a position in a reputable organization that will challenge me and expand my learnings, knowledge, and skills.
Overview
7
7
years of professional experience
Work History
Shoe/ Accessory Associate
Nordstrom Rack
08.2024 - Current
- Assisted customers in selecting beauty products, providing personalized recommendations based on individual needs in person and over phone.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Trained new associates on store procedures, customer service protocols, and product knowledge.
- Executed visual merchandising strategies to enhance product displays and optimize customer engagement.
- Made myself knowledgeable of the different shoe brands that are sister company's and the way they fit feet
Inventory Processing
Nordstrom Rack
12.2023 - 08.2024
- Streamlined inventory processing by efficiently sorting, securing security tags and organizing incoming products.
- Managed returns processing efficiently, inspecting returned items for quality control purposes before reintegrating them into inventory or initiating disposal procedures as needed.
Kids/Activewear Sales Associate
Nordstrom
10.2023 - 12.2023
- Delivered exceptional customer service to enhance shopping experiences and build customer loyalty.
- Got cash registers ready for the day
- Placed orders for call-in customers
- Created personalized online shopping boards for customers
- Measured children’s feet to see what size shoe they best fit into
- Help first time grandparents find perfect gifts
- Help customers open a Nordstrom credit card.
- Merchandise new product
FLOOR/SALES ASSOCIATE
Nordstrom Rack
01.2023 - 10.2023
- Assisted customers in product selection, effectively addressing inquiries and providing tailored recommendations.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to maintain store presentation standards and optimize product displays.
- Managed inventory levels, restocking merchandise promptly to prevent stockouts and ensure availability.
- Trained new associates on sales techniques and operational procedures, promoting a cohesive team environment.
- Familiarized myself with brands and the different ways they fit on different shapes to better help customers
ASSISTANT TEACHER
UNIVERSITY OF IDAHO CHILDRENS CENTER
08.2020 - 12.2022
- Assisted lead teachers in monitoring student progress and adapting instructional strategies as needed.
- Developed and implemented lesson plans to enhance student engagement and learning outcomes.
- Facilitated small group activities, promoting teamwork and social skills among students.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Beauty Advisor
Sally Beauty Supply
10.2018 - 07.2019
- Advised clients on skincare and makeup products, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels for high-demand items.
- Trained new team members on product knowledge and customer service best practices.
- Analyzed customer feedback to identify trends, informing product selection and merchandising strategies.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Did bank deposit runs
Education
Associate of Science - PSYCHOLOGY
North Idaho College
Coeur D'Alene12-2024
Skills
- Optimism
- Teamwork
- Strong customer service skills
- Self-motivated
- Active listening
- Time management
Timeline
Shoe/ Accessory Associate
Nordstrom Rack
08.2024 - Current
Inventory Processing
Nordstrom Rack
12.2023 - 08.2024
Kids/Activewear Sales Associate
Nordstrom
10.2023 - 12.2023
FLOOR/SALES ASSOCIATE
Nordstrom Rack
01.2023 - 10.2023
ASSISTANT TEACHER
UNIVERSITY OF IDAHO CHILDRENS CENTER
08.2020 - 12.2022
Beauty Advisor
Sally Beauty Supply
10.2018 - 07.2019
Associate of Science - PSYCHOLOGY
North Idaho College