Rachel Williams
St Anthony
Summary
Recent graduate with administrative and legal support experience, including preparing legal documents, and ensuring the protection of confidential information. Passionate about helping people, and committed to delivering exceptional service. Skilled in managing customer interactions, handling data entry, and ensuring accuracy. Adaptable and organized, with a focus on building positive client relationships, and exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Legal Assistant
KKOS Lawyers
Rexburg
04.2024 - 02.2025
- Answered phone and email client inquiries
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly
- Effectively communicated with clients to confirm appointments and provide necessary information regarding upcoming legal proceedings
- Skilled in handling confidential information and supporting attorneys with administrative tasks
Childcare Provider
CFR Childcare Center
Rexburg
05.2023 - 01.2024
- Met with parents about daily activities, positive developments, and issues
- Supervised 10-15 children, ensuring following weekly schedules
- Tracked day to day activities while following schedule, updated daily progress of each child, and communicated it to parents
Receptionist, Admin
BYUI Reading Center
Rexburg
02.2021 - 09.2023
- Managed front desk and monitored tutoring floor, around 20-60 students and tutors at a time
- Answered questions and daily queries by phone or in person about Center policies, and addressed concerns
- Maintained confidentiality of student information, entering personal information in centralized database and completing database backups; ensured 100% accuracy of records
Education
Associate of General Studies -
Brigham Young University – Idaho
Rexburg, ID04.2024
High School Diploma -
Legacy High School
Las Vegas, NV05.2018
Skills
- Customer Telephone Support
- Legal document drafting
- Time-Management
- Complaint resolution
- Active listening skills
- Service standard compliance
- Record-keeping
- Creative problem solving
- Public Speaking
- HIPPA
- Multi-tasking
- Self-disciplined
- Compassion
- Client communication
- Customer service
Certification
- Completed Training, Clinicals, for Certified Nursing Assistant
- CPR and First Aid Certified
- Pediatric CPR and Pediatric First Aid
- Idaho Child Care Program (ICCP), 12/01/23
Accomplishments
- Served as a Missionary for the Church of Jesus Christ of Latter-Day Saints for 18 months in Scottsdale, AZ
- 6 seasons of Swim
- 5 seasons of Volleyball
- Facebook Coordinator of Missionary Page, scheduled posts, followed up with team to get content, created trainings on how to create better content
References
References available upon request.
Timeline
Legal Assistant
KKOS Lawyers
04.2024 - 02.2025
Childcare Provider
CFR Childcare Center
05.2023 - 01.2024
Receptionist, Admin
BYUI Reading Center
02.2021 - 09.2023
Associate of General Studies -
Brigham Young University – Idaho
High School Diploma -
Legacy High School
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