Rachelle Hairston
Post Falls
Summary
Dynamic Customer Success Specialist with a proven track record at TraffiCalm Systems, excelling in quote generation and sales order processing. Adept at enhancing customer relationships and driving process improvements, leveraging strong data analysis skills to optimize operations. Committed to delivering exceptional service and fostering client satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Success Specialist
TraffiCalm Systems
Post Falls
05.2020 - Current
- Generate quotes for product systems tailored to customer requirements.
- Generate sales orders based on customer purchase orders.
- Research order status updates for customers.
- Welcome visitors upon entrance to building.
- Respond to and handle all incoming calls.
- Supported the management of accounts payable and accounts receivable activities.
- Sort incoming mail and allocate to relevant departments.
- Facilitated shipping and receiving processes.
- Coordinated and prioritized production orders for timely fulfillment.
- Conducted cycle counts for production.
- Assisted the production team with product soldering.
Manufacturing Associate
Advanced Input Systems (Esterline)
Coeur d'Alene
08.2010 - 05.2020
- Assisted in training new associates on operational procedures and equipment usage.
- Utilized hand tools and power tools for assembly tasks on various projects.
- Maintained cleanliness and organization of the workspace to enhance productivity.
- Facilitated functional testing on electrical products.
- Supported completion of production process for assemblies.
Receptionist
MOR Manufacturing
Post Falls
09.2006 - 11.2008
- Managed front desk operations and greeted visitors warmly.
- Answered multi-line phone system and directed calls efficiently.
- Processed incoming mail and distributed to appropriate departments.
- Processed and preserved documents.
- Sent purchase orders to vendors
Education
High School Diploma -
Post Falls High School
Post Falls, ID06-2006
Skills
- Customer relationship management
- Account management
- Quote generation
- Sales order processing
- Process improvement
- Data analysis
- Product knowledge
- CRM software
Timeline
Customer Success Specialist
TraffiCalm Systems
05.2020 - Current
Manufacturing Associate
Advanced Input Systems (Esterline)
08.2010 - 05.2020
Receptionist
MOR Manufacturing
09.2006 - 11.2008
High School Diploma -
Post Falls High School
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