Rachma Wardhana
Staff Administration Documentation
Jakarta
Summary
Proven leader in customer service and document management, honed at PT. Indonesian Fortune Lloyd. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining workflow. Skilled in Microsoft Office and teamwork, my adaptability and organizational skills led to significant process improvements.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Staff Document Local Cargo
• PT. Indonesian Fortune Lloyd
01.2020 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Staff Document Export
• PT. Sentosa Maritim Lintas
09.2017 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Export Divisi
• PT. KEMASINDO CEPAT NUSANTARA
10.2016 - 08.2017
- Collaborated with team members to improve overall quality of customer interactions.
- Increased customer loyalty through proactive communication and follow-up after issue resolution.
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Optimized workflow by assigning tasks based on individual skill sets, leading to higher success rates in issue resolution.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
Booking & Traffic Staff
• Hanjin Shipping (PT. Bumi Laut Shipping as Agent
05.2013 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Staff Customer Service Booking
PT. Globalindo Express Cargo
04.2012 - 04.2013
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Diploma 3 - Radio And Television Broadcasting
Bina Sarana Informatika
Jakarta 04.2001 -
Skills
Friendly, Positive Attitude
Timeline
Staff Document Local Cargo
• PT. Indonesian Fortune Lloyd
01.2020 - 10.2024
Staff Document Export
• PT. Sentosa Maritim Lintas
09.2017 - 01.2020
Customer Service Export Divisi
• PT. KEMASINDO CEPAT NUSANTARA
10.2016 - 08.2017
Booking & Traffic Staff
• Hanjin Shipping (PT. Bumi Laut Shipping as Agent
05.2013 - 08.2016
Staff Customer Service Booking
PT. Globalindo Express Cargo
04.2012 - 04.2013
Diploma 3 - Radio And Television Broadcasting
Bina Sarana Informatika
04.2001 -
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