Travel
Rachmi Suwardi
Spa Supervisor
Kuta Selatan
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Receptionist and Supervisor
Laniakea Spa
05.2023 - Current
- Respond to customers inquiries via call or chat and manage the appointments also responding complaint
- Ensuring the spa runs smoothly, including the spa reception team and treatments
- Ensuring customers are greeted professionally, friendly, and timely
- Managing the spa team schedule, ensuring the correct staffing levels are met, and informing staff of their responsibilities
- Checking spa equipment to ensure proper functioning and inventory product to ensure the spa is running at the correct levels of product
- Maintaining spa cleanliness and organization in the front and back of house
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service
Pt Green Point
09.2022 - 02.2023
- Delivered exemplary customer service and warmly greeted guests.
- Response to customer inquiries via email, phone and online chat
- Help customers understand the products and services being offered by a company.
- Handling transactions and orders via online.
- Responding customer feedback and handling complaint.
Teacher
Private Tutoring
04.2020 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Prepare lessons, and assign and correct homework
- Prepare and correct tests
- Evaluate students' progress and discuss the results with students and/or their parents
- Identify students' individual learning needs
IT Helpdesk
PT Radiant asia pacific
09.2015 - 06.2016
- Respond to user inquiries via email, phone and online chat
- Maintained accurate records of all support requests, enabling data-driven improvements to helpdesk operations.
- Performed thorough diagnostics on reported issues before escalating them to higher-level support teams if needed, minimizing wasted time and resources spent on simple fixes that could have been resolved sooner.
Education
High School Diploma -
SMK Takhassus Al-Qur’an
Wonosobo, Indonesia 1 2013 - 1 2015
Bachelor of Arts - English Literature
University of Pamulang
South Tangerang, Indonesia 1 2016 - 1 2021
Skills
Communication
Adaptability
Time Management
Organizational Management
Customer and client relations
Personal Information
Date of Birth: 07/12/96
Jl Toyaning II, Ungasan, Kuta Selatan, Badung.
Interests
Literature
Yoga
Social Issue
Timeline
Receptionist and Supervisor
Laniakea Spa
05.2023 - Current
Customer Service
Pt Green Point
09.2022 - 02.2023
Teacher
Private Tutoring
04.2020 - 06.2022
IT Helpdesk
PT Radiant asia pacific
09.2015 - 06.2016
High School Diploma -
SMK Takhassus Al-Qur’an
1 2013 - 1 2015
Bachelor of Arts - English Literature
University of Pamulang
1 2016 - 1 2021