Rafael Vences
Rexburg
Summary
Dynamic professional with extensive experience, excelling in staff supervision and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and vehicle diagnostics. Recognized for fostering team collaboration, achieving operational efficiency, ensuring a positive work environment, and timely service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Oreilly Auto Pats
IDAHO FALLS
12.2024 - Current
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels and organized stock for optimal accessibility.
- Assisted customers with inquiries and resolved issues promptly.
- Oversaw cash handling procedures during shifts for accuracy and compliance.
- Ensured proper opening and closing procedures were followed daily.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Resolved customer complaints promptly and professionally.
Automotive Technician
Smith Chevrolet
Idaho Falls
04.2019 - 07.2024
- Conducted 23-point inspections on vehicles to ensure optimal performance.
- Executed world-class oil changes, enhancing engine longevity.
- Diagnosed and repaired vehicle issues to maintain reliability.
- Performed light maintenance line repairs for efficient service delivery.
- Completed a wide range of repairs, improving customer satisfaction.
Manager/Equipment Operator/Maintenance Manager
Mission Capable Landscaping
Idaho Falls
03.2011 - 06.2024
- Conducted maintenance inspections before and after equipment use.
- Oversaw daily operations of landscaping projects and crew activities.
- Managed scheduling and resource allocation for multiple job sites.
- Handled client communications to ensure project satisfaction and clarity.
- Served as Public Affairs Representative to manage outreach initiatives.
- Operated zero-turn mowers and trucks for various landscaping projects.
Fabricatior/Fabricatio/Heavy Machine Operator
Frazier Industrial
Idaho Falls
08.2022 - 06.2023
- Collected required materials by reviewing work orders thoroughly.
- Operated overhead crane to efficiently transport materials.
- Cut, bent, or punched materials according to precise build sheet specifications.
- Completed work orders promptly to meet production deadlines.
- Achieved requested part dimensions within 1/16 or 1/32 inch tolerance.
Automotive technician
Wackerli GMC
Idaho Falls
05.2021 - 04.2022
- Conducted 23-point inspections on vehicles to ensure optimal performance.
- Executed high-quality oil changes, enhancing vehicle longevity.
- Diagnosed and repaired various vehicle issues, improving reliability.
- Performed light maintenance line repairs to uphold service standards.
- Completed medium line repairs, addressing more complex mechanical problems.
- Executed heavy line repairs, restoring full functionality to vehicles.
Online Personal Shopper
Home Depot
08.2020 - 10.2020
- Prepared online customer orders for pickup, ensuring timely service.
- Assisted customers on the showroom floor by providing product information and support..
- Loaded heavy items for customers, facilitating smooth transactions.
- Updated inventory records by accurately locating products and maintaining stock levels.
- Assisted customers in selecting products through personalized shopping experiences.
- Provided expert product knowledge to enhance customer satisfaction and engagement.
- Utilized online tools to manage customer orders and track inventory availability.
Education
Associates Degree - ASEP Program
College of Southern Idaho
Idaho Falls, ID05.2021
High School Diploma -
Skyline High School
Idaho Falls, ID06.2019
Skills
- Spanish language proficiency
- Inventory management
- Staff supervision
- Customer service
- Vehicle diagnostics
- Mechanical skills
- Problem solving
- Team collaboration
- Project coordination
Certification
- Completed Certified Parts Specialist (O'reilly)
- Certified ASE A4 Steering & Suspension Tech (04/21)
- Certified ASE A6 Electrical/ Electronic systems (04/21)
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shift Manager/Key Holder
Oreilly Auto Pats
12.2024 - Current
Fabricatior/Fabricatio/Heavy Machine Operator
Frazier Industrial
08.2022 - 06.2023
Automotive technician
Wackerli GMC
05.2021 - 04.2022
Online Personal Shopper
Home Depot
08.2020 - 10.2020
Automotive Technician
Smith Chevrolet
04.2019 - 07.2024
Manager/Equipment Operator/Maintenance Manager
Mission Capable Landscaping
03.2011 - 06.2024
Associates Degree - ASEP Program
College of Southern Idaho
High School Diploma -
Skyline High School