RAFI YANZANI
GENERAL MANAGER
Dumai
Summary
Dynamic operations supervisor at Samsung Service Center with a proven track record in staff evaluation and logistics management. Enhanced customer satisfaction through effective communication and conflict resolution. Successfully optimized workflows and maintained inventory efficiency, contributing to reduced costs and improved team performance. Passionate about fostering a collaborative workplace culture.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Samsung Service Center
08.2017 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Education
No Degree - NATURAL SCIENCE
MADRASAH ALIYAH MUHAMMADIYAH
Binjai, Indonesia 04.2001 -
Skills
Staff evaluation
Maintenance oversight
Budget planning
Recruitment and hiring
Customer service
Logistics management
Program planning
Workflow optimization
Timeline
Supervisor of Operations
Samsung Service Center
08.2017 - Current
No Degree - NATURAL SCIENCE
MADRASAH ALIYAH MUHAMMADIYAH
04.2001 -
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