R. AGUS SHADAQA

• Responsible for securing funding targets from institutional and retail investors, managing customer service team, and ensuring investor satisfaction. Duties include resolving complaints, fostering collaboration, educating investors, and coaching team members to enhance performance.
• Built strong relationships with investors, analysts, and media representatives for increased company visibility.
• Analyzed financial data regularly which allowed clear understanding of company''s position relative to market expectations.
• Established robust internal reporting systems that facilitated timely access to relevant information for senior management decision-making processes.
• Conducted in-depth industry research to identify trends, opportunities, and potential risks for strategic decision making.
• Developed comprehensive investor database for targeted outreach efforts that resulted in increased interest from investment community and enhanced shareholder value by developing and implementing investor relations strategies.
• Managed production of annual reports, quarterly updates, and other financial communications materials to maintain transparency.
• Streamlined investor inquiries response process to enhance stakeholder satisfaction levels.
• Collaborated with others divisions and stakeholders to develop product.

• Play key role in company growth by Identify opportunities for upselling within existing accounts and tapping into new markets and industries by promoting media placements on OTO.com.
• Conduct brand and marketing activation activities targeting media agencies and Original Equipment Manufacturers (OEMs).
• Coordinated cross-functional teams on client projects, ensuring seamless execution from inception to completion.
• Streamlined internal workflows by collaborating closely with support teams such as marketing, sales operations and finance departments.
• Managed diverse portfolio of key accounts, from Bank partner,insurance, multi finance and multinational company, ensuring consistent revenue streams and business expansion opportunities.
• Created sales forecasts to target daily, monthly and yearly objectives.

• Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
• Successfully managed high-performing sales team of over 20 staff across 23 branches of Bank Syariah Indonesia in North Jakarta. Consistently exceeded monthly sales targets by effectively building, directing, and motivating team.
• Fostered positive work environment within sales team by encouraging open communication, teamwork, and mutual support among team members.
• Built high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Collaborated cross-functionally with upper-management, headquarters, regional and other teams nationally to implement continuous improvements and exceed team goals.
• Ensured full compliance with all relevant laws regulations and company policies pertaining to Area Sales Managers responsibilities throughout tenure at company.
• Awarded as Top Three (3) Area Sales Managers in April 2022, demonstrating exceptional leadership and consistently exceeding targets.

Managed daily branch marketing, collections and operations to ensure smooth functioning of all aspects including customer services, lending, and account management.

• Maximized branch profitability with focus on revenue growth, cost control, and risk management.
• Streamlined operations for increased efficiency through process improvements and updated technology.
• Coordinated cross-functional collaboration between sales, operations, and risk management teams to drive overall branch success.
• Effectively managed thriving sales team in four branches covering area North Jakarta, East Jakarta, Bekasi, and Karawang areas. With over 40 staff members , consistently exceeded monthly sales targets through strategic leadership, training, coaching,team building, and motivational guidance.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Ensured full compliance with all relevant laws regulations and company policies pertaining to Branch Leader responsibilities throughout tenure at company.
• Ranked as Top Two (2) Branch Leader in 2021, demonstrating exceptional leadership, ability to drive growth, inspire teams, ensure compliance, and communicate effectively were key to this achievement.

• Established strong relationships with investor, resulting in long-term partnerships and continuous funding support.
• Resolved challenges related to funding disbursements or reporting deadlines by proactively communicating with investor and implementing solutions.
• Negotiated favorable contract terms with funders, maximizing resources available for program implementation while minimizing administrative burdens.
• Streamlined application process for increased efficiency and higher success rates in securing funds.
• Conducted thorough research on potential funding sources ( Bank, Multi Finance, BPR) identifying new opportunities for growth and expansion.
• Secured funding for key initiatives by developing compelling grant proposals and presentations.
• Led cross-functional teams to develop project proposals aligned with organizational priorities and donor interests.
• Evaluated program effectiveness through data analysis and impact assessments , informing future strategy development and resource allocation decisions.
• Coordinated multi-stakeholder meetings to share best practices in funding management across various departments within organization.
• Conducted due diligence checks on investment opportunities and determined rates of return and risks to clients.
• Monitored regulatory or tax law changes to achieve fund compliance and to capitalize on development opportunities.

• Managing Funding in all Branches with direct report to the Business Director
• Managing partnerships and negotiations with financial institutions , Fintech company and banks, developing funding strategies to meet company targets, maintaining strong relationships with investors, collaborating across departments to ensure smooth operations, funding process and ensuring compliance with regulations and internal policies
• Negotiated favorable contract terms with funders, maximizing resources available for program implementation while minimizing administrative burdens.
• Collaborated with finance teams to develop accurate budgets for grant applications, ensuring optimal allocation of resources.
• Streamlined the application process for increased efficiency and higher success rates in securing funds.
• Led cross-functional teams to develop project proposals aligned with organizational priorities and donor interests.
• Developed a comprehensive funding database, simplifying tracking processes and improving access to critical information for stakeholders.
• Developed high-performing teams by providing ongoing coaching, feedback and performance evaluations.
• Coordinated multi-stakeholder meetings to share best practices in funding management across various departments within the organization.
• Conducted due diligence checks on investment opportunities and determined rates of return and risks to clients.
• Leveraged data analytics tools to identify trends in funding landscape and develop targeted approaches for resource mobilization.

• As Funding Coordinator with direct report to Business Manager & Area Manager
• Raise funds from mass banking customers by promoting various products such as savings deposits, current accounts, and time deposits
• Proactively identifying and seizing new business opportunities for driving growth. This involves actively seeking out potential business prospects among both existing and new customers and promoting banking products and services to align with their financial needs and objectives.
• Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide informed advice to clients.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Participated in regular training sessions to continually improve skills related to client service, product offerings, sales techniques, and industry knowledge.
• Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of role.
• Consistently exceeded revenue targets through proactive account management and cross-selling of bank products and services.
• Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients.
• Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
• Gave exciting presentations to prospects and leads in effort to build business opportunities.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Awarded Top 10 Relationship Manager at Bank Muamalat Indonesia in 2015 for outstanding client relationship management and exceptional performance.

• Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
• Raise funds from mass banking customers by promoting various products such as savings deposits, current accounts, and time deposits
• Exceeded key performance indicators through diligent follow-up, effective negotiation, and strong focus on meeting client expectations.
• Collaborated with cross-functional teams to develop new products and services for bank''s clientele.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

• Direct report to Supervisor and Manager
• Utilized advanced software tools for tracking account statuses, enabling real-time updates on progress towards recovery goals.
• Organized and detail-oriented with strong work ethic.
• Developed strong communication and organizational skills through working on group projects.
• Maintained detailed records of collection activities, enabling timely reporting to management on progress and trends.
• Leveraged strong negotiation skills to secure favorable payment arrangements with customers while preserving client relationships.
• Collaborated with sales and finance departments to ensure accurate billing information and prevent future disputes.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Analyzed customer financial records to determine appropriate payment plan.

• Direct report to Supervisor and Manager
• Utilized advanced software tools for tracking account statuses, enabling real-time updates on progress towards recovery goals.
• Organized and detail-oriented with strong work ethic.
• Developed strong communication and organizational skills through working on group projects.
• Maintained detailed records of collection activities, enabling timely reporting to management on progress and trends.
• Leveraged strong negotiation skills to secure favorable payment arrangements with customers while preserving client relationships.
• Collaborated with sales and finance departments to ensure accurate billing information and prevent future disputes.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Analyzed customer financial records to determine appropriate payment plan.
• Awarded as Top Five (5 )Collector at Bank Danamon Indonesia for exceptional debt recovery and outstanding performance in collections.